Rated 4,1 out of 5 by 33
Rated 5,0 out of 5,0 by Rinus50 a warm welcome as always
It was a pleasant stay in the Holiday Inn in Essen, Germany. Friendly people, good room. Just as always a warm welcome.
2. Dezember 2013
Rated 4,0 out of 5,0 by Christmasgirls Good hotel for an exellent price
We stayed one night for our Christmastrip in Essen en we want to let you know that this Hotel is very good in quality. And the price is sharp. We had a very pleassant stay in this Hotel. Just on the other side of the shoppingstreet. Next year we come again.
27. November 2013
Rated 3,0 out of 5,0 by XHong disappointed experience
Although it is a Holiday inn, I would say it is less than a Holiday Inn Express. The pillow with the tag firm is actually soft, therefore, I got 4 soft pillow, which made me sleep badly. The staff told me that there should be some complimentary tea, but none in my room. I was told to ask for some from the bar by myself... The room is big but old. Nonetheless, I will avoid this hotel in the future.
26. November 2013
Rated 5,0 out of 5,0 by HappyTraveller22 Wonderful Hotel
Staff was very pleasant and helpful, hotel located very close to shopping center, movie theater, and the metro train station. Restaurant and bar were fabulous! Decent prices for an amazing meal. Room was very comfortable and secure, and we will be staying there again as we have business trips in Essen every year.
2. November 2013
Rated 3,0 out of 5,0 by worldtraveler67 lumpy bed and runny scrambeled eggs
At check in since we were quite early, the room was not ready, but it was 11am and we were on a single night stay traveling light so no big deal. The staff was friendly and polite. This location is a 12 Euro cab ride or similar metro fare for 4 people to the Essen Messe center.
When we came back about 4-5hrs later the staff had changed, but again very friendly. We got our rooms and found the hallway on our floor to be smelling of fresh carpet and the walls were spotless and freshly painted or so they appeared. Signage on the floor was very easy to read and understand where our 2 rooms (4 people) were at.
We booked one 2x single bed (for 2 men) and a queen bed for ourselves. Both rooms were spotless and in good condition.
Just a note, you have to step up into/down when getting out a good full step. Be sure to check the shampoo container before you goto bed. Mine had just enough to wash my hair and then it was all gone. One other note, TV is limited to 30 volume units with no way to over ride it.
Extra pillows seem to be in short supply. I asked for some and then went out to eat (Burger King is 5 mins walking distance from the hotel) and when I came back I went up to my room and waited to see if they would deliver the pillows. They didn't, so went back down and asked and the desk agent had to ask the manager who said they did not have any more "hard" pillows. Then it was decided that we could raid a empty room for pillows. Nice decision making there!
The bed felt lumpy and the separate comforter covers were not as nice as one big cover would be. The pillows left something to be desired. If you want a super soft pillow then their "soft" will do. If you want regular "soft" their their "hard" will do the job. You get one of each. Our room stayed warm enough without having to turn on the heater. Airco was shut off for the season and windows are a bit odd in their opening style. (one opens to vent position only and the other opens fully as well as vent). You have a hardwire internet connection in the room though I saw what appeared to be WIFI repeaters in the hallway.
Breakfast was nice, self made waffles are great! The cut fruit was to young and hard as a rock. The pears were a mix and match of soft and hard. Lots of hot food to choose from and all kinds of meats cold and hot to choose from. 3 fruit juices, tomato juice and water are to drink along with coffee on your table or tea on the buffet. But watch out for the scrambled eggs. These were as watery as the container they came out of and will just slide down your throat like water or slime. But overall this was really impressive for such a small serving area. Staff are polite and quick to clear your plate after you leave it to go and get another one for your next round at the buffet.
30. Oktober 2013
Rated 2,0 out of 5,0 by Uti72 too many worse things this time
I have booked 2 x 2 single double bed rooms on your website and we got completely different ones ( french double bed 5 feet ). Furthermore we have found the hot water maker, coffee cups and the other things on the bottom of the wardrobe where others place shoes and where the dust of the clothes are falling down. We have been said that this is wanted like it is now... no comments on this, because this is disgusting only.
The worst thing was that we had no heating for 2 days, it was cold in the room and in the bath. On the second day we have been offered to move, but we thought not to make too much problems with moving and that the heating will be ok at night again, but it wasn't. We have been offered to get 1 x breakfast each off for this disaster only. For a **** hotel this is poor as we are guests since several years. Other hotels offer more as compensation.
I don't know what to say about the comment of the woman who was responsible for the hotel the morning of departure. She said that we don't need to sleep in this hotel and we can look for another hotel if we don't like this.
19. Oktober 2013
Rated 4,0 out of 5,0 by FTMom Great breakfast buffet
We stayed at this hotel for a night (booked with Movie Park). I had my worries about the parking for the night, but there are free parking in front of the hotel and the nearby streets. There is also a huge parking garage behind the hotel and you can park your car from 8pm to 6am for €3. We got a big room with 2 single beds and an armchair which was converted into a bed for our 5-year-old daughter. The mattresses were OK, but I'm used to better ones in other 4-star-hotels that I've been to.
The breakfast buffet was the highlight of our stay. We loved the choices offered at the buffet. Although it was crowded, the staff worked really hard in re-filling all food and beverage containers. We sat near the kitchen and the cook/chef came out a lot of times to inspect the food!!! Altogether, we had a pleasant stay and another bonus is that the hotel is located in front of a huge shopping mall!
17. Oktober 2013
Rated 2,0 out of 5,0 by TCN2013 Embittered in Essen
On arrival we were nicely upgraded to one of the apartment rooms, but the front desk failed to tell us that the bed in this apartment was a "waterbed". We have never heard of a water bed option in a Holiday Inn hotel! The first night when we went to bed we were shocked. It was a "very slushy " waterbed and extremely difficult to roll over or get out of. We called the front desk and informed them of our shock. The front desk offered a room just like the one we were in but with twin beds (they stated room 331). Due to the late hour they said we could move to it in the morning. In the morning we were informed that 331 was occupied and all they had for us was a single standard room with twin beds that were not movable to put together as a double.
Since there was a conference in Essen that week, the hotel was sold out and we were forced to stay in this hotel and with this waterbed even though it was terribly uncomfortable. We then realized that the sofa opened up to a sofa-sleeper so we asked if sheets and a mattress pad could be provided. The staff were unresponsive saying it might be difficult to find sheets and a mattress cover! This made us feel as though we were in a cheap hotel with a waterbed and only a few sheets!
They did leave sheets in our room while we were at dinner that night but we had to make up our own bed. (We had to pull out the sofa and make it up). The pull out sofa was very uncomfortable but better than the horrible sleep on the waterbed!
This is an unacceptable business arrangement - especially at the inflated rates charged during the area conference. We stayed 4 nights during a business trip; imagine having to conduct business with little sleep due to sleeping on a pull out sofa!
To add to the difficulty of sleeping on the sofa, the last morning the hotel did not have HOT WATER. When we asked the front desk about the cold shower, all they said was they would look into it. When checking out, others were at the desk complaining of having no hot water too.
This Hotel shows a 4 star rating; I recommend reviewing that rating, and at least getting rid of the waterbed.
14. Oktober 2013