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Rated 4,3 out of 5 by 185 reviewers.
Rated 3,0 out of 5,0 Disappointed We were given a warm welcome, for our three night stay, on arrival by the Reception Staff. I was given a chocolate bar (as I am a IHG member) but my husband wasn't which seemed rather mean as there was only the two of us and no biscuits were provided in the room! We had dinner at the Hotel on our first night which was delicious, however this was let down by the inefficiency of the staff and the very messy restaurant. Taking of orders were much delayed and the clearing of tables appeared non existent. The floor was extremely messy with food too. Not a good impression. The following morning at breakfast I spoke with the restaurant manager (who was not available on the previous night# and was informed that there was a staffing issue. As the service at breakfast that and the following morning was excellent along with the food, we decided that the first nights experience was a blip. However, on the third night when one of our group went to the bar for a drink #the rest of us had complimentary wine, thank you# he was totally ignored. A wedding was taking place #only two bar staff there#, and it appeared that the wedding guests were more important than the Hotel residents! Half of our party of six didn't have seats as the wedding guests had taken over the lounge area. Following discussions with the manager we left the Hotel and ate at a local Pub instead. The manager had arranged complimentary drinks for us on our return to the hotel that evening as an apology #thank you for that 'N', good management). The Hotel was well aware in advance that the wedding was taking place and also that it was fully booked with guests at the Hotel therefore why wasn't there more staff working and why wasn't a separate area made available for hotel only guests to relax and have a drink? Would I return? Yes if I knew that the Staff have been efficiently trained and there are more of them at peak times. If there is a large function taking over the lounge area then another room is made available for residents. We were told that many weddings and functions take place at this Hotel therefore why isn't there better management and planning for Hotel guests not involve in the events. With all the function rooms at this hotel it would probably be appreciated by many if you made one a Hotel residents lounge where they can relax! 16. September 2014
Rated 3,0 out of 5,0 Poor room condition If you wish to endure torn armchairs, deeply stained carpets 16. September 2014
Rated 1,0 out of 5,0 by Fine if you want to battle the wedding hordes for space and breakfast We were called in advance with a suggestion we would relocate to an alternative hotel in Portsmouth due to a system error on their part. When we asked for the extra fuel cost to be covered, we were told our room would be available after all. However, during our stay there were not one, but two wedding receptions. The communal areas were crammed full of people and noise and there was a long queue for breakfast. Once seated, the staff were inattentive and the debris from previous diners on the seating was left un-cleaned. The room was comfortable, but facing the main road, so we were aware of the traffic noise. Not recommended. 12. September 2014
Rated 2,0 out of 5,0 by Disappointed Bedroom and bathroom need refurbishment. No light bulb in bathroom. Cold water tap needs rewashering. Tiles coming from wall. Water damage to wall in bedroom behind wash basin. Security stay on window not fixed. Picture fixed to wall behind TV. At breakfast had to ask for bowls, butter, friut juice, friut and croissants. Dirty plates not cleared from tables. Toaster broken 10. September 2014
Rated 3,0 out of 5,0 by Excellent room comfortable bed Unfortunately we arrived with a wedding reception in full flow making the public rooms, bar and restaurant noisy and overcrowded. 9. September 2014
Rated 4,0 out of 5,0 by Adequate Business Hotel Friendly staff and good atmosphere made for a relaxing short stay on business. On the down side, I found the bed too hard and the value for money of the bar food was poor. Overall, though, a good location for my business and I would use again. 9. September 2014
Rated 2,0 out of 5,0 by Won't rush back A very disappointing visit. Arrived for check in and rooms not ready we arrived 20 minutes after check in time!! Told we need to come back but I advised this was not suitable due to plans we had made. After a long wait we were finally given rooms and the cleanliness was very poor. I would not expected to pull out a sofa bed which very small children are going to sleep on with raisins and THICK DUST underneath. I had to ask for fresh bedding for the sofa bed and pillow. The other room to our family booking had a crack in the sink which looked very old, breading ground for germs. I would not expect this at any hotel and especially a high chain like holiday inn. Family of four only left with two bath towels. 3. September 2014
Rated 5,0 out of 5,0 Bedroom staff Excellent staff deployed on cleaning the bedrooms, they took my grandchild's dirty clothes and washed them. 3. September 2014
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