Rated 3.6 out of 5 by 276
Rated 1.0 out of 5.0 by AmyC23 Ask for a room with a window AC unit
We got to our room, which was stuffy and hot--no big deal--Holiday Inns often have the AC off or set the temperature high to save a few dollars. Once the AC is on, it usually cools down in a few minutes.
Twenty minutes later, it's still hot. We call down to the front desk. They said they would send up a maintanence person. We got one of the guys working the front desk. He fiddled with the thermostat, put his hand up to the vent, and said, "It's getting cooler. It should be okay now. If it's not, give us a call and we'll move you to a different room."
Ten minutes later, still hot. We called. The woman said they would get us a new room and call us right back…thirty minutes later, we called them back. Within five minutes, a guy came up with new room keys and a room number. The room was still in a part of the building with center air. Thirty minutes later…still no cool room. Called front desk again. Within fifteen minutes, they had us in another room (with two double beds instead of a king, which we reserved). This one had a window unit. With the unit set at 65 degrees, it cooled off (although no where near 65 degrees).
When we got our check out slip under the door, we were charged for the deluxe king room that we had originally booked instead of the third room we ended up in with two double beds.
At least the guy at the front desk quickly fixed the billing issue. He was also the only one who apologized for any inconvenience.
I would not be at all surprised if this was not a regular occurrence at this property. It's old. It's run down. The central air in at least one part of the building wasn't working. Even the window units barely cooled the room.
The room we ended up in was not clean, although it is hard to get stains out of really old bathtubs.
July 3, 2015
Rated 2.0 out of 5.0 by cfinuliar Don't stay here
Poor service. There was literally only one towel in our room. We asked 3 times for 5 sets of towels and never received them. There were no towels at the pool and our whole family had to share the one towel in our room. We ended up going to Target and purchased towels for the rest of our stay. None of the ice machines worked and it was over a 100 degrees outside, the staff acknowledged that they were not working. The halls are not air conditioned. Also our room was not cleaned at all. The staff said they didn't get a chance to clean it when we returned at 4:30 the first day.
July 1, 2015
Rated 4.0 out of 5.0 by gator92 Great location for early flights!
Directly across the street from rental cars at airport and less than 2 min shuttle ride to gates. Older model Holiday Inn, but well-maintained and clean.
June 29, 2015
Rated 5.0 out of 5.0 by J Rivera Fresno-airport holiday inn
Overall a good hotel, it located down town Fresno. With Club One Casino next door for those who like to gamble. The food is good in the hotel and they offer a shuttle services.
June 29, 2015
Rated 1.0 out of 5.0 by Unsattisfied Unsatisfied customer
Please be aware I have stayed at many hotels before but this was an absolute nightmare. Our family was heading up to Yosemite and we needed a place for a quick stop before going up the 41. When we arrived we were asked to wait for about 20 minutes because they had apparently run out of key cards. We waited for the security guard so that he could escort us to the room and open our door. I went along with it only because it was late and we wanted to get some rest before we resumed our trip.
In the morning at checkout the person at the front desk still had the nerve to ask us how we were able to get into the room in the first place if we didn't have keycards to return. I really had not time to waste and just went on with our trip.
More professional staff would be an upgrade. I have stayed at many hotels but this was an absolute nightmare.
June 29, 2015
Rated 3.0 out of 5.0 by Justin.E Ok stay for a quick business trip
For a quick stay close to the airport this hotel would be nice. Hotel and area was clean, staff was friendly, and it's not too far of a drive to stores. I stayed for 5 nights in June and Clovis, CA was hot. My AC unit was either too loud to sleep with or the room was too hot to have AC off, and it was difficult to adjust. The gym didn't have water in the cooler and neither ice machine worked. An overall decent stay, but I wouldn't recommend it for anything more than a night or two.
June 24, 2015
Rated 2.0 out of 5.0 by DaBeava terrible food
terrible breakfast food.
Room was so hot when entered, hallways were too
June 24, 2015
Rated 1.0 out of 5.0 by SCS49 Filthy Hotel
This is the most disgustingly filthy hotel room that I have ever stayed. I chose it specifically due to its location to the airport because I was getting in late and leaving pretty early. I will never stay here again.
June 23, 2015