Rated 4.2 out of 5 by 994
Rated 5.0 out of 5.0 by Sparky63 Holiday parking and night stay
Great easy to access hotel with parking and food to a good standard.
August 26, 2015
Rated 3.0 out of 5.0 by ChesterDrawers Everything was good until the evening meal
The hotel isn't the best looking Holiday Inn in the world but I was very impressed by the reception who were very friendly and efficient. I was staying for one night before departing from Gatwick on our summer holidays with my wife and two children. We arrived at around 16:00 and had a few drinks in the bar, the bar staff were excellent. Everything was going well until dinner where we waited for over an hour for our meal to be served, they did however serve our youngest child within ten minutes. When I tried to attract the waitress's attention to point out how long we had been waiting she barked at me that it was coming. It was the first time I had approached her after the long wait and was very shocked at the response. Someone was obviously aware of the problem as our bill arrived with a 20% discount, but really what I wanted was to be kept informed of any problems and to be spoken to politely. I left the hotel feeling very disappointed and if only the issue had been handled correctly it would have been a very pleasant stay.
August 26, 2015
Rated 4.0 out of 5.0 by Bee Bee Summer Hol 2015
Ideal location at the airport for an "early" start to your holiday or trip.
The parking meet and greet service was well organised and easy to use.
It would have been useful to have access to the car the following morning before heading off to "deposit" our overnight stuff.
August 24, 2015