Rated 4,3 out of 5 by 828
Rated 5,0 out of 5,0 by Ziphius As expected
Slick, efficient, very clean and friendly. As we have become accustomed to at this hotel.
29. März 2015
Rated 1,0 out of 5,0 by PGuy Plenty of other Holiday inns nearby ......
Firstly I was asked for credit card for full payment on check in and informed the booking was not chargeable to the company IHG account card as booked online using a flexible date not an advance payment ? ( never heard that before ).
Told to read T & C of booking on page 2 ???
A phone call required between my company and reception to rectify, when reception agreed the business account card can be charged.
Pretty embarrasing experience awating check in and not a good start.
Neither printer working for printing of Boarding Passes
Told would be sorted and I would get phone call, when fixed. NO CALL
After an hour rang Reception and was told “printer should be working”. On return visit found one printing working poorly and unreadable.
Had Boarding Passes reprinted at airport check-in
Ask for white wine and soda, Paid with “complimentary IHG voucher” only then to be told voucher only covered a small wine and asked to pay, I didn't ask for a large anyhow !
Was charged for dinner, even though on a Dinner, Bed & Breakfast package. After being told DBB package only included dinner from buffet, not al-la-carte.
NO BUFFET WAS AVAILABLE THAT EVENING and again have never experiance that rule.
After another visit to Reception and invoice was adjusted. Lucky I spotted the error or company would be double charged.
Overall although staff were polite it appeared they didn’t fully understand company processes, but expected guests to know them.
Got the impression they were making it up as they went along. They seemed very focused on taking money and didnt want anything charged to an IHG busines account card, so beware !
Overall there were too many issues that should not of been and made the stay uncomfortable from the outset.
There are many other hoilday inns nearby, in fact upon review the Crowne Plaza across the way is just as cheap, that I will use in future.
29. März 2015