Rated 4,1 out of 5 by 77
Rated 4,0 out of 5,0 by Jordan64 mixed feelings... Good Hotel but terrible staff!
this is difficult to review as I have very mixed experience.
hotel location is a little out of centre but just 20 mins walk from main train station and near bus link to Airport.
Reception staff were totally indifferent and I felt I was intruding on their time.. NO welcome, instructions, directions, recommendations... Totally ignored at check in... wasnt expecting a read carpet but did expect at least some basic courtesy....
and yet on the other hand......
the room was AMAZING... beautifully designed, spacious, top of the range designer furnishings, good food prep area, BIIIIIG bed and chaise, Fab bathroom and a nice cool balcony...and spotless..
Rest of the hotel was OK.. the gym was basic but met my needs.. Location means that getting food is easy at mall across from hotel in ferry terminal but nothing in the area after 8pm..
Genoa city itself is a fantastic place to visit, full of mystery and history and just a 30 minute train trip away from the best of the Italian riviera!
This Hotel would be one of the best in the region (esp for those coming and going from the ferry terminal) if the staff made more of an effort to meet and greet their guests.. We dont expect much but certainly not to be ignored!
24. Dezember 2014
Rated 5,0 out of 5,0 by Korn1210 Comfortable bed and great service
great hotel. but this survey is way too long I will not do it again.
24. Dezember 2014
Rated 4,0 out of 5,0 by Fraporcen Recomendable.
Es preciso que mireis bien el precio final, más que nada para no llevaros sorpresas de ninguna clase.
21. Dezember 2014
Rated 5,0 out of 5,0 by Consultpro2 Comfortable
Everything I expected from a Holiday Inn hotel. Speedy checkin and check out. More hot food at breakfast would have been welcome.
10. Dezember 2014
Rated 4,0 out of 5,0 by lakadflö Great stay
Great place to stay while in Genoa. Nice rooms, good food.
6. Dezember 2014
Rated 5,0 out of 5,0 by wr2716 Fantastic Hotel - Great Location
I enjoyed my stay in Genoa at the Holiday Inn very much. The staff was fantastic and very helpful. Hotel was close to activities on the waterfront. I highly recommend this location for a stay in Genoa.
22. November 2014
Rated 5,0 out of 5,0 by Liesbethchen Äußerst günstige Lage
Äußerst günstige Lage, vom Hotel aus kann man den neuen Hafen (falls man Kreuzfahrer ist) schnellstens erreichen. Man kann aber auch zu Fuss in ca. 20 - 30 Minuten den alten Hafen, also das Zentrum erreichen. Unser Zimmer liess keine Wünsche offen, es war mehr als komfortabel mit einem grossen Balkon und allem, was zu einem gelungenen Aufenthalt dazu gehört. Erwähnenswert ist auch der hervorragende Service. Wir können dieses Hotel nur wärmstens empfehlen.
20. November 2014
Rated 1,0 out of 5,0 by PCTravel Not up to the IHG brand standard
This has to be the worst Holiday Inn I've stayed in and does not match the usually reliable standard of this brand. The breakfast was very limited and when I asked for two fried eggs I was charged an extra €8 to my amazement. The Internet access in reception I needed to use to print my boarding passes was the slowest I've ever used. It was so slow it was unusable. In the end I gave up and used the 3G on my phone. The bar seemed permanently closed and I received zero recognition for being a platinum IHG member. I am returning to Genoa in May and have booked a different brand hotel. I won't be rushing back here!
13. November 2014