Rated 4.1 out of 5 by 304
Rated 3.0 out of 5.0 by denada Good with decrease
We stay in Hamburg for 3 Nights. Sunday Marathon and the days before sightseeing. Overall the Hotel is OK - just one minor and one incomprehensibly thing. The minor thing was the air conditioning is controlled central and makes too loud noises in the night.
The incomprehensibly thing I will describe in the following. I asked the concierge whether I coud use the shower in the wellness area after the marathon because we have to leave the room by 12 PM. The concierge answered with no. So I asked after the GM and the concierge explained to me that this is an instruction of the GM. I said that this is incredible. Regrettably the next hihger employee, who sit left from the reception and could listen to our talk, thought to his self that it is not necessary to react. - In the end I used the wellness area of an other hotel where a friend stayed - for them it was ok.
This experience blur our Hamburg visit and I can not understand why a Hotel treat the guests that way because finally an event like the marathon is advertising for the whole city and the participant spend money for hotles, restaurants and other activities in Hamburg so that one could expect an obliging service!
May 20, 2015
Rated 5.0 out of 5.0 by freidl über meinen Aufenthalt
Mein Aufenthalt war perfekt und hatte mich sehr wohl gefühlt.
Die Parkgebühren fand ich etwas zu hoch als Hotelgast.
May 20, 2015
Rated 1.0 out of 5.0 by ticker80 Schlechter Service und katastrophaleZimmer
Meidet dieses Hotel: -schlechter Service
- Schlechte Zimmer
Zimmer sind dreckig und versifft.
May 18, 2015