Rated 4.3 out of 5 by 373
Rated 1.0 out of 5.0 by Wilknsd What a difference a few months can make!
Previous experiences have been mixed (although most positive), however sadly this franchised IHG has slipped in standards more recently.
Commitment to the IHG loyalty program means I try and stay in applicable hotels whenever the opportunity arises, however the unpredictable customer service and room amenity standards at this hotel means its one I'll try and avoid in the future.
If you're looking for a "business stop over" or flying from Luton then lower your expectations and you won't be disappointed!
My personal experience was negative with regard to any IHG membership acknowledgement, room standards (my room was dated and dilapidated, they've also stopped the free bottle of water which was much appreciated) and sadly front desk attitude - I had errors with my bill on check out however I had to conclude to simply pay it to avoid any embarrassment (there was a huge queue and i didn't want to cause further delays for everyone)
I hope the franchisee's can return this hotel to the standards it used to deliver....
July 25, 2015
Rated 4.0 out of 5.0 by Wilson_c Okay
Service was okay but did feel great value for money overall
July 24, 2015
Rated 5.0 out of 5.0 by Lasantha Great family outing
Booked the Family Adventure package for the weekend and kids enjoyed the stay, specially the pool. Had some issues with the bed linen but the management sort it out.
Overall stay is excellent and can recommend for others.
July 23, 2015