Rated 4,1 out of 5 by 123
Rated 3,0 out of 5,0 by Sean11111111 Comfy Bed, hotel decor and soft furnishing very tired
I have stayed at this hotel on many occasions. Staff on a whole are friendly enough. Beds are comfortable. Breakfast good but room service often turns up cold and past it's best. The hotel soft furnishing and environment is very tired in this property. Also the fridges in the rooms have no products but are still on wasting electricity and contributing to environmental issues which us very poor. Switch them off or fill them up.
30. November 2013
Rated 3,0 out of 5,0 by Disappointed2096 When will holiday inn learn?
The Holiday Inn Hemel Hempstead is fine, in comparison to other holiday inns. Compared to other leading chains, not even close. Dated, average (at best) food. And Internet? Holiday inn finally claim to offer free internet, but the free version is slow and poor. Why not stay in a more modern hotel for same premium with free fast internet?
30. November 2013
Rated 1,0 out of 5,0 by Northumbrians Dirty room
My husband and I stayed at the Hemel Hemstead Holiday in on 22 and 23 November. We were disappointed for a number of reasons. The room had a very musty almost smokey smell. The size of the bed was smaller than a conventional double. There were stains on one of the towels, the bathroom top and spotting on the wall between the bed and the bathroom. There was a dirty sock left from the previos guest.
On the positive side, the breakfast was nice and the staff helpful and friendly.
Due to the dirtiness we would not stay again.
27. November 2013
Rated 5,0 out of 5,0 by Carl18 Exceptional Staff
I have got to say that staying at M1 Junction 8 Hemel Hempstead is like home from home.
The reception staff (especially Katie and Charlotte) are everything that you want to be greated with after a long hard days work. They are always extremely pleasent, polite, thoughtful and make the whole checking in experiance a delight.
The girls who work of an evening in the restaurant area are great as well.
25. November 2013
Rated 1,0 out of 5,0 by Stumpjumper110 The hotel's policy is to over book
When I got there they informed me that to protect company profits and ensure 100% occupancy they over book the hotel. They offered me a room in a sister hotel half an hour away buy would not pay for me to stay in a more local establishment that was not part of the IHG group . Truly shocking when you put profits before customer service !
24. November 2013
Rated 5,0 out of 5,0 by ajah1 Very enjoyable stay and close to M1 for London
Very enjoyable stay in a family room. Good location out of London but near enough to commute to visit family in North London. Shop and petrol station nearby and other food outlets and restaurants too. Good clean large room, very comfortable staff very helpful with extra towels etc. Nice coffee shop and bar. The breakfast was superb, stayed at many 4* + places and breakfast not as good, not the biggest selection but hot food was hot and plentiful and tasty, pastries, cereals all good. Thanks,
22. November 2013
Rated 5,0 out of 5,0 by GlynA We always stay at this Holiday Inn whilst in London
My family have to be in London on a regular basis at weekends. This is a great hotel in a great location. On a weekend you can drive into central London in around 30 - 40 minutes and you dont have to pay silly London prices.
The service is really good and the staff are very helpful and pleasant to deal with.
17. November 2013
Rated 4,0 out of 5,0 by Wa52rev Regular Guest
I have been staying at this hotel now for c.4 months, one of the main reasons is the friendliness of the staff
14. November 2013