Rated 3,0 out of 5,0 by Dinks Stay had problems but they were listened to and hopefully rectified for future guests
My Husband and I stayed for one night which turned out to be the worse nights sleep I've had for ages.
I decided to pay to upgrade to an executive room as we travel quite a bit and normally stay in basic rooms so thought we would treat ourselves.
Well when arriving at the room we only had one bath robe, one face cloth, only a couple of items of bathroom extras ie: showergel, shampoo. The vent in the bathroom didn't work. The minibar had 5 items in it so you couldn't both have the same drink. Then the worse thing ever was the bed. It was so uncomfortable, it was rock hard and when you moved it wobbled and you ended up in the middle. We had spent the day walking and were really tired but there was no way we were going to be able to sleep. I had hoped for a lie in and with the executive room you can stay until 2pm, so I couldn't believe it when a House keeper knocked on my room at 9.30 and tried to open the door (because we had forgotten to put the tag on as we were so tired# I opened the door in my bath towel as just got out the shower and only one robe and she said she had come to clean the room!!!!. Thank god I was awake.
Now, all this sounds bad, but when I asked for an email address for a manager on checking out the receptionist insisted on why we wanted to complain so we told her and I have to say that by the time I had got home, the Manager had called and discussed theissues with me and had offered a full refund and said that she would make sure all was rectified, she also asked us if we were to stay again would we please contact her #Gloria) and she will make sure everything is ok, we did not expect or ask for any compensation, so this was a pleasant surprise, and as I say we stay at lots of hotels throughout the country and we will stay at this place again as long as things are rectified. Thanks for reading and I hope it helps someone - we could have complained on the night but we were so tired and it was late. Only other thing is the Alcoholic drinks are London prices!!
15. Mai 2013
Rated 4,0 out of 5,0 by Drew16 Good stay bar a couple of things..!
My family and I are regulars at this hotel and we love the facilities and the location works for our trips to London. Just a couple of things which caused issues this time: breakfast on Saturday was busy. I asked one of the staff if she would mind wiping the chairs as they were messed up after the last guests. She replied, carrying her dishes, "there's a wipe over there - help yourself!".
The other one was the cost of breakfast. We'd been advised by the duty manager it was £9.50 per person, but going up after the weekend. We asked for 8 vouchers (the kids eat for free). When we checked out, we were charged £11.50. The duty manager wasnt there so we forked out as we weren't getting any luck with the receptionist. Not happy with this, and not sure I'll be taking the breakfast next time.
11. Mai 2013
Rated 1,0 out of 5,0 terrible noise
although i found the hotel to be good value and the staff really nice.
the noise from the building site very early morning was horrendous, waking both me and my grandson when we needed some sleep after a late night.
7. Mai 2013
Rated 3,0 out of 5,0 by TacIT Every holiday inn is different apparantly
As a priority gold member I was suprised to learn there were no benefits at this hotel for gold members and the price for internet was ridiculous.
The staff was happy to assist but could not do the extra mile
4. Mai 2013
Rated 5,0 out of 5,0 by Sassy42 Helpful chef and overall excellent hotel
We really enjoyed our stay. Booked 4 rooms for the weekend to celebrate a family birthday. Stay made particularly good by chef who was happy to cater for one of our party who is on a gluten free diet because they are a coeliac. Also great to see gluten free bread and pasta on the menu. Breakfasts also excellent. Overall a fantastic hotel we would recommend with excellent facilities including light and airy dining area and large swimming pool.
3. Mai 2013
Rated 3,0 out of 5,0 by AD48 Good Room but.....
The room and facilities were what I would expect from a Holiday Inn. The breakfast was good. However, the evening meal was well below standard. We chose from the menu that was supposed to celebrate English food and were extremely disappointed. The selection of cold starters was very average with nothing that suggested let alone celebrated English food. We both chose the same main course from the buffet, this was a pie filled with overly salted cubes of gammon in an unpalatable white sauce which included chunks of what may or may not have been apple. Needless to say these were unfinished.
Last October we stayed in a Holiday Inn in Boston where the food was of a very high standard with a local flavour. Why should there be such a disparity in the standard?
My recommendation is based on the room comfort and service but sadly, not on the food.
29. April 2013
Rated 5,0 out of 5,0 by susieandfamily comfortable clean rooms, excellent service
We would like to thank the 3 girls that were at the check in when we first arrived before our check in time. They were all very helpful. They gave us directions to the local town centre, they even printed out a map for us, and offered to look after our luggage until we returned later to check in. The breakfast was very good both mornings and the staff in the breakfast room were most helpful and friendly. Our room was also kept clean and re-stocked throughout our visit. We stayed at this hotel due to it being close for us to visit the Harry Potter studio tour. We would highly recommend this hotel to anyone wishing to stay in this area.
23. April 2013
Rated 5,0 out of 5,0 by aaasw4 weekend in london
had an excellent stay at holiday inn Hemel Hempstead
staff all so helpful and friendly and will return, excellent base with quick easy transport routes to London
22. April 2013