Rated 4,0 out of 5 by 279
Rated 3,0 out of 5,0 by melmar6 Average experience
Hotel was beautiful! Our room was very clean and big. Pool was nice except the stone was very slippery with or without shoes, I was so worried a child was going to get hurt, I myself slipped a few times just walking to and from. The tiki bar food was horrible, and so over priced. This hotel was nice but not close enough to a boardwalk, Hollywood area is a much better place to stay. Hotel was over priced also.
16. August 2013
Rated 3,0 out of 5,0 by KGR52 New Approach for Platinum
This is my favourite of the Crowne Plaza hotels and I highly recommend it to anyone. They always upgrade me when the space is available and the customer service is generally excellent. In fact several months back I was impressed by how the General Manager himself handled an alleged assault by one customer to another at poolside.
This Past stay on August 9th, I was disappointed to see that they eliminated their complimentary parking for Platinum members. This was noticeable because they always had previously.The week before and after this stay at the Miami Airport Crowne, they offered either a complimentary breakfast or complimentary parking for Platinum members.. The rate of the room is not an issue because you pay whatever the internet rate is at the time. The current offer of a Starbucks coffee, a drink or 200 points from my perspectivet kind of compromises the Crowne profile.
Secondly I found a wallet in my room safe with full Id, credit cards and 300.00 in it. When I asked for the Front Desk Manager and turned it in, she was so much a manner of act about turning it in without even a thank you.
I have stayed here a multitude of times and know some of the staff personally now and will continue to stay here. I understand my wife's' company Air Canada, now advertises this hotel through their Vacation Group using the hotel for cruises or other Florida vacations.l.
In closing, I just wanted to express a few things, however it is a good hotel and I am very comfortable there.
15. August 2013
Rated 3,0 out of 5,0 by joiefla Inconvenient stay
Electrical outlets are sparse Forced to unplug lamp and clock on bedside table to utilize outlets since the outlets on the bedside table lamps did not work.
Restaurant service was poor and prices were unreasonably high. Wait staff could not answer basic questions about the breakfast menu/buffet.
Self-park lot was flooded and pavement broken. Not enough convenient parking.
Front desk staff were not helpful.
13. August 2013
Rated 5,0 out of 5,0 by Josie55 11th Floor
Met with the Night manager ...in a nutshell he was awesome. Told him we wanted as high as possible he offered the 11th floor .
This hotel has only ten ...:" wrong answer" . Loved his humor .
Room was great check in easy , pool beautiful . I have stayed here once before I remembered the smell you are greeted with in the lobby very nice clean smell.
13. August 2013
Rated 5,0 out of 5,0 by rmm426 Nice room
Very nice hotel. Room decor was upscale. Easy access to beach and other spots in neighborhood. Pool great with 25 yard lap lane. Parking fees are high but that is the same at all resort hotels in Florida. Need to lower the rate for paying guests who self park. No more than $10 a day.
12. August 2013
Rated 3,0 out of 5,0 by DaveMIHGPL They Took Away the Amenities for Platinum Members!
I stay at this hotel often during my monthly trips to South Florida. Upon arrival on this 4 night stay I was informed that the "new and improved" IHG Rewards program took away the great amenities I was used to having here. Free parking, bottled water, Starbucks coffee every morning, and cocktails. Now upon check-in you have to choose whether you want one coffee, a comp. drink, or 200 extra points. I was so frustrated I left after the first night and went to Hilton where I am guaranteed all of this and more #breakfast# with my Diamond Status.
It's too bad that IHG #if they really are to blame# had to change the program and ultimately lose business based on these actions.
I will not return to this hotel again!
12. August 2013
Rated 4,0 out of 5,0 by Sandra007 Great Service.
It is a pleaseure to write this review to such wonderful staff at the Hollywood Crown Plaza hotel. Everyone was extremenly helpful from changing a light bulb to bringing me toothpaste. Sandra at the front desk was very pleasent up on arrival as well as the bellmen we very concientious with the arrival and departure of guests - even in a downpour.
The room was very comfortable and the bed was heavenly.
Thank you so much for making my stay so worthwhile.
12. August 2013
Rated 3,0 out of 5,0 by docmomo good location
MORE SERVICE NEEDED
NO HELP WITH LUGGAGE
BAD RESTAURANT EXPERIENCE (refuse to be served at rhe table we've choose even with handicaped person......#
service too long and too high prices#for what we 've got)
of course we're more familiar with "intercontinental" but...........
11. August 2013
Rated 5,0 out of 5,0 by AshleyBarBri Love this hotel chain
Great staff, clean and large rooms, wonderful location and safe.
29. Juli 2013
Rated 4,0 out of 5,0 by Salty99 Great hotel .... aside from the poor WIFI
I've stayed in this hotel for MANY nights over the past 3 years. I love it! Beautiful pool, close to the beach. I always enjoy my stay!
However, the Internet connection (WIFI strength) is beyond terrible. I've never stayed in a hotel with such slow speed. Simple tasks like social media are even made difficult. Can't even get WIFI access at the pool. This needs to be addressed ASAP. All guests I talked to over the past 11 days have complained about it as well.
Other than that, this hotel is great!
29. Juli 2013
Rated 4,0 out of 5,0 by gmiz1 Aging but comfortable
Rooms are very large and comfortable, and have almost everything you could need for your stay. Excellent location, though you have to make a U-turn to get into the place. Hotel decor is a little old and musty but acceptable. Noise level not bad as long as you keep the fan in the room on.
Only weird thing was the hotel store which was closed every time we wanted to go, even in the middle of the day.
29. Juli 2013
Rated 4,0 out of 5,0 by MsDangerous Great place to stay.
Overall everything was ok, just if you valet park watch them park your car. Normally they are great but this last time there was a valet parker that drove my car like it was a race car. Hopefully the next time I stay there that don't happen.
27. Juli 2013
Rated 3,0 out of 5,0 by Bonehost Ok stay
Stayed for a conference. Staff very pleasant. Room not very clean. Hair everywhere and stains on bed and pillows.
25. Juli 2013
Rated 3,0 out of 5,0 by estancia BAJA RELACION PRECIO VALOR
EL AREA DE TOMAR SOL ALREDEDOR DE LAPISCINA ESTABA LLENO DE COLILLAS DE CIGARRILLOS
EL PERSONAL DE LAS TOALLAS NO ES AMIGABLE
EL AREA DEL ESTACIONAMIENTO TECHADO ESTABA SUCIA Y CON MALOS OLORES
LAS ALFOMBRAS DEL RESTAURANT CON MAL OLOR
PERSONAL DEL VALET Y RECEPCION EXCELENTES
NO TIENEN SERVICIO PROPIO DE SILLAS Y TOLDOS EN LA PLAYA
CAMAS DOBLES ANGOSTAS
HABITACIONES AMPLIAS Y DE AGRADABLE OLOR
STARBUCKS CON HORARIO LIMITADO
25. Juli 2013
Rated 5,0 out of 5,0 by Luluesq Great Location & Amenities
This was my second stay at this hotel. The location is central to attractions in both Miami-Dade and Broward counties. The rooms are comfortable and spacious. The infinity pool is fabulous. The trolley and water taxi services are an added bonus. Overall, a great hotel at a super value!
17. Juli 2013
Rated 2,0 out of 5,0 by FLHottie Needs Help!
Hotel is not real clean or kept up. We stayed 2 nights and had to change rooms twice. First room the shower wouldn't drain and none of the drawers in the dresser and night stands would stay shut. The carpet was worn and the chase lounge had a tear in it. The second room the A/C didn't work at all. I will say the staff was eager to meet our needs and moved our rooms with each request. It was not convenient to the beach either (which was very misleading on the website#. Valet parking is very small but the employees are very efficient. The pool was ok, but way over-crowded. The restaurant #Elements Bistro) was terrible. The service wasn't friendly...Not a great stay overall!
12. Juli 2013
Rated 4,0 out of 5,0 Very Nice... but...
My family and I rented for the 4th of July weekend here. The hotel is very nice, staff is attentive and everything was clean and well maintained.
Location is great, not too far from the beach. perhaps a 5 minute walk.
The shower had very little water pressure, made it difficult to bathe my young daughter. Room was nice, beds were comfortable.
The WiFi had very poor. It was useless. So offereing FREE WiFi and it not working defeats the purpose.
The pool area was very spacious and plenty of chairs and seating, Pool was clean, plenty of shade and sunny areas for tanning. Here is where the "BUT" comes in.. the pool rules were excessively strict. Wouldn't even allow us to take a water bottle in. #Due to the fact that they have their own Tiki hut and food# so I can understand the no outside food or alcoholic beverages, BUT have my three young children, they get thirsty and may want maybe a light snack, a fruit, a juice or at the least some WATER the fact that I cannot take in ATLEAST that, I am FORCED to pay overpriced amounts for those items at their Tiki Bar/Restaurant, it was a bit much! I will think twice if I decide to stay here again It is a shame because the hotel was very nice and we really enjoyed our stay-cation.
10. Juli 2013
Rated 3,0 out of 5,0 by Enn914 Need some attention
The overall service was ok. The furniture throughout the hotel is not well maintained. It all needed to be cleaned. The breakfast bar was horrible and way over priced. I would not recommend the hotel food or bar.
6. Juli 2013
Rated 4,0 out of 5,0 by CalMan Great Value and location
My family and I spent three days at the property prior to boarding our cruise. The facilities where clean and comfortable. The location was great. The beach was a short walk across the street, and the Trolly ride for a buck was great to get to the Boardwalk for shopping and dining.
1. Juli 2013
Rated 4,0 out of 5,0 by Trina720 Too many hidden fees
My overall stay was good. Room nice, room big. Bed very comfortable. My problem came when I checked in and was informed that a$50 per day would be held on my credit card or debit card! So for my 4 days a extra$200 would be held on my card. If I was planning to use that money durning my trip, that would have spoiled all my spending plans! Also the water was contaminated for 2or 3 days no ice was available in the hotel. I know this was a city wide problem but the "resort" should have bought ice for their guest at the 7eleven next door free of charge. The concierge (kevin) was most helpful and went and bought the ice for us and was very helpful & courteous durning our stay! The front desk was very nice at check in and allowing us a late check out too! Would think about staying again, great location just would rethink due to the fees!
25. Juni 2013
Rated 1,0 out of 5,0 by Dissapoitnted Very disappointed
My stay was for 9 nights (Saturday - Monday). I also made reservations for another 7 nights in August. After a week staying at the hotel I had to leave due to your pool policy which was not mentioned at time of making reservations nor posted in pool area nor any other place in your hotel!
My 2 sisters and my 2 adult nieces came to visit me for a few hours on Saturday and I was told they were not allowed to be with me at the pool as they were not a guest at the hotel. When I went to the front desk and asked to speak with a Manager I was told there was no Manager but I could speak to a Supervisor. I explained to your Supervisor what the pool security had said and she replied this is the policy and only guests could be at the pool area. I was so upset for this action that I checked out immediately and asked to cancel my August reservations . I then checked in to another hotel and had no issues with my family visiting me. I fly down to FL 2-3 times a year and stay in hotels but this was the first time I have ever experienced such a policy! Very disappointed with your hospitality as I was really looking forward to stay at your hotel for all my future FL visits.
23. Juni 2013
Rated 5,0 out of 5,0 by Joey0229 Beautiful room with an even better view
We stayed there only one night but the room was beautiful, clean, and spacious. We reserved and executive room and our view of the lake/pool on one side and the beach on the other was breathtaking. For being right by the beach, this is a great deal. Will definitely consider staying there again.
22. Juni 2013
Rated 2,0 out of 5,0 by jess21 surprise!
Paid for room a month in advance. Charged an extra $100 security deposit when we arrived. Dirty clothes in sink when we got to room. Asked for water which never came(you couldn't drink the water due to boil water alert). Have stayed here twice before but will not again.
21. Juni 2013
Rated 4,0 out of 5,0 by Tracy79 Good rooms and location
Nice, good staff! The hotel has a nice pool and is easily located across from the beach
15. Juni 2013
Rated 4,0 out of 5,0 by Jess20 Comfortable stay
Awesome stay. we loved the ambience in the hotel. The bed comfort and cleanliness.
10. Juni 2013
Rated 5,0 out of 5,0 by GermanKen Great Hidden treasure on the beach
Needed a hotel after a wonderful cruise and most of the beach hotels were really expensive. However, this hotel was a great price and a great place to stay. Its not directly on the water but a walk across the street and your there. There is also a convenient store next to the hotel for those midnight munchies. The best is the pool/tiki bar. This was a nice plus for us. It was just a nice relaxing couple of days hanging out buy the pool. We even had dinner by the pool. Another plus is that its about 5 mins away from a casino. Cant go wrong here.
10. Juni 2013
Rated 5,0 out of 5,0 by MississaugaBob North Miami Fun
I just returned from a fun and relaxing mini vacation get away to Hollywood, FL. This was my second stay at the Crowne Plaza Hollywood. The service was even better than last time. They have a new pool bar with great bartenders and servers and the prices are reasonable too!
I feel this Crowne Plaza is best suited for adults, couples and families looking for a quiet hotel with a great location and everything you need within 15 min walk. Shopping for last minute supplies or snacks, great restaurants and bars (Check out the Upper Deck to watch YOUR favorite game) and the beech is right across the street from the hotel. The big hotel pool is perfect for kids or adults looking to laze around or swim.
The rest of the Hollywood Beech fun is less than a 15 min $1 trolley ride away, and the Adventura Mall is a quick cab ride away for shopping or a movie.
Staff were very helpful, the doormen could answer any question and the front desk staff were fast at check in and with any requests.
I will definitely be back
5. Juni 2013
Rated 3,0 out of 5,0 by Stag43 Unauthorized Charges
I did not stay at this location in March but was charged for same. I received an email reservation confirmation on March 21 for a room booked for March 24 and advised that there was an error as I did not book same. They went ahead and charged my card plus attempted to charge another $2,000 on my card that was fortunately denied. Beware!
5. Juni 2013
Rated 3,0 out of 5,0 Staff was Amazing
Was expecting this hotel to be closer to the action in Hollywood also thought we could walk around but there was nothing to walk to so that was a huge disappointment. Upon check in we asked for a late check out as our flight wasn't until 8pm and we were given a 3pm complimentary check out which I was very appreciative for. The hotel is nice, the pool area and Tiki bar are great. Our room was nothing special as a matter of fact we had a balcony which we were hoping would have more of a view of the intercoastal waterway but we saw more of the parking lot instead. The table and two chairs that were supposed to be on the balcony - there was only one chair and table on the balcony - I called to get another chair and we received a ballroom chair not an outdoor chair! The kitchenette was nice to have but it didn't have any dishes, silverware, glasses, or any utensils just empty cabinets. Not many channels on the TV. I would like to commend the front desk for their help in getting my boarding pass printed. The business center printer wasn't working and the internet was as slow as a snail. Glad I wasn't trying to work, however, the front desk clerk and I wish I got his name, allowed me to print my boarding pass on their printer. Also Kevin, the Concierge was wonderful. He ran around getting people's bags, making sure that everyone had what they needed and couldn't have been nicer - he certainly is an asset to the hotel. Manny at the Tiki Bar was lots of fun and extremely nice. We were hoping for an upgrade but weren't offered one - i did write on my reservation that we would pay for an upgrade for a corner room especially when we say that they were the only rooms with really good views. The bathrooms had NO ventilation at all which is really weird - not even a fan and because the sink was outside the bathroom, there was no place to put anything down. The restaurant on site had a buffet breakfast which was not good - cold eggs, no bacon, nothing exciting and very bland and it wasn't cheap. we were going to have a late lunch or dinner there on our last day but they close between 2 and 5 so that was out. We ate at the Tiki bar and the food was pub fare and fine. There was no where else close or within walking distance to have a nice meal. Cabs seemed to cost $30 or more one way to anywhere. The $1 trolley was a treat and got us down to the boardwalk and restaurant area but it took forever to get back and we finally had to take a cab. All in all there were some nice things about the hotel, in particular the staff, but the location absolutely turned me off so we will not be back.
2. Juni 2013
Rated 4,0 out of 5,0 by JimMD Great Value
This property offers great value and comfort compared to its nearby more pricey competitors. Pool is nice and beach access is easy right across the street. Service is great. Restaurant and poolside bar could be a little more upscale, but this is relatively minor. Breakfast is a great deal also. I know I will be staying there again.
2. Juni 2013