Rated 3,8 out of 5 by 68
Rated 5,0 out of 5,0 by BrianFL Very Nice Hotel
I've been to this hotel many times. I love this hotel. The bar has very good food.
17. Dezember 2013
Rated 2,0 out of 5,0 by Hiwaytoons Uncaring Staff
We were stranded in South Florida on December 8, 2013 due to a massive ice storm that hit the Dallas/Fort Worth area so we decided to make the best of the situation and see the area. I called to make a reservation from the airport. I identified myself as a Gold Elite member. The girl on the phone made no effort to welcome me or anything.
We left the hotel property the first morning around 10:30 am to go sightseeing. When we returned around 3:30 pm for our sight seeing our room was not cleaned, but the maid was in the room across the hall. We figured our room would be next so we changed and went to the pool. Upon returning to the room at 5:00 pm the room still had not been touched. I went to the front desk to complain. I spoke to a manager and told her our story. She left to contact the house cleaning staff and came back and said there were 2 maids cleaning the room now. I told her 5:00 pm is to late and it was holding us up from our evening plans. She said she was sorry, but it was not sincere, and she left. I returned to the room and waited in the hall while the room was being cleaned. One of the maids kept trying to provoke me by saying are you mad Bobby? Who is Bobby? That is not my name. I refused to say a word to her.
The next day our flight left in the early evening and at 7:30 am requested a late check out. The person working the front desk acted like it was a big inconvenience to grant the late check out, but finally got it. Usually as a Gold Elite member it is not a problem getting late check out if requested early enough.
This property is very nice, but the workers do not make it feel like a welcome place to stay, especially someone who stays at IHG properties enough to earn Gold Elite status.
13. Dezember 2013
Rated 3,0 out of 5,0 by fabio1212 Convenient location
Hotel is conveniently located close to I95. Room was spacious and clean but noise of fan coils of the order rooms was really too high
12. Dezember 2013