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Rated 4.0 out of 5 by 557 reviewers.
Rated 5.0 out of 5.0 by Staff Professionalism From the moment we walked through the door you would have never guessed it was our first time to visit. Everyone we encounter had a sincere professionalism. Their willingness to help make our stay comfortable was impeccable. Also, offering the shuttle back and forth to Texas Children's Hospital is worth it weight in gold! To everyone we encountered during our visit, THANK YOU, for your dedication and making this trip a little easier during our visit. We will be seeing you again, soon! February 3, 2016
Rated 4.0 out of 5.0 by Nice Hotel Nice, recently renovated hotel at a good location. Very friendly and helpful staff. A significant inconvenience for us was that the hotel's guest laundry consisted of only one washer and one dryer. February 1, 2016
Rated 5.0 out of 5.0 by Comfort The hotel is very clean and service is excellent. The staff make every effort to ensue the stay is pleasant. The dining areas are convenient, clean, and service is excellent. However, the prices are high. Overall, the stay was enjoyable but would suggest finding a dining area away from the hotel. January 31, 2016
Rated 4.0 out of 5.0 by Hidden Fees The hotel itself was GREAT. The hidden fees however were NOT so great. It's quite a shock when you are traveling with 3 kids and 2 adults so you get adjoining rooms only to be hit with double the fees. The $50 that was deducted for each room "just in case there's damage" is ludicrous when you already have said credit card on file to charge it if need be and you took it out IMMEDIATELY but we have to wait 3-5 days to get it back..... Just crazy and I have YET to understand what it was the $35 was taken out for for each room. Also the maids walked right into my kids room without even knocking. Unacceptable. January 27, 2016
Rated 4.0 out of 5.0 by Great customer service & comfortable bed We thoroughly enjoyed our stay, however, there was no closet to hang our clothes up. January 25, 2016
Rated 4.0 out of 5.0 by Great hotel, very accomodating The staff was very friendly (front desk, bar/lounge). Renovations were very nice. For some reason we didn't sleep very well, but didn't seem to be attributed to environment, may have been the hospital appointments we traveled for. January 22, 2016
Rated 5.0 out of 5.0 by Awesome Weekend with the Wife We had a romantic night out and stayed at the Holiday Inn NRG. Is a great hotel, kept up to date, great service, rooms were very clean and comfortable. The Bar January 19, 2016
Rated 5.0 out of 5.0 by Great Night Service Staff Needing coffee badly after just arriving and getting ready to go to TCH for work I was extremely disappointed to find that ICH at this location did not offer complementary coffee in the Lobby area. Once I left I received 2 phone calls from your Check-In employee as I got down the road instructing me that because he had been asked before he thought it would be good to locate a location to get decent coffee, He found a decent 24hr donut shop online 1/2 mile from the hotel in my direct path to TCH, and directed me to it. That was a great above the norm effort for something so small but that meant so much to my work condition overnight. Wish I knew his name to make sure you commended the right person. January 18, 2016
  • 2016-02-05 T11:44:39.582-06:00
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