Rated 3,8 out of 5 by 66
Rated 2,0 out of 5,0 Great hotel - no recognition as Platinum member.
I arrived at the hotel after 5 hour delay on my flight and got there at 4am. The hotel itself is outstanding for an airport hotel. Very impressive.
I compete internationally and usually travel in training kit for comfort, which at most hotels isnt an issue when I arrive. However, when I checked in there was no recognition at all for my Platinum status, no smile, no welcome, just processed me and gave me my room key and would not engage not matter how hard I tried. However - I had to come back down 5 minutes later and the same receptionist was laughing and joking with a business man ( in englisdh) in a suit who was being checked in and frankly my loyalty to IHG was worth nothing. The other staff members were not helpful also and certainly not approachable.
I write very very few poor reviews, thisis the first one in a long time and its a shame as every other element from the large rooms to the spotless floors and marble entrance are all outstanding.
Single women - wouldnt advise to stay here as you may get the same treatment.
13. Dezember 2013
Rated 2,0 out of 5,0 by 123Sam Air conditioning "warm room"suffocating
Fairly new building nd receiption but old style rooms ,
Air conditioning was warm all time , couldn't sleep at all , in winter I couldn't cool dawn the overheated room that was hit by the sun
The staff hardly speak English could not diliver simple task to tell me how to log to wifi I had to manage to do it ( staff wanted to come to my room at 1 mid night to show me how that was scarrrry !!!
At check out I bough combo coffe nd croissant , staff forgot to searve the croissant , no attention to details !
I Dnt recommend another stay there ...
Staff couldn't add my points to my virgin airlines card
I never got awarded my miles!
12. Dezember 2013
Rated 5,0 out of 5,0 Istanbul Holiday Inn Airport
I spent 4 days at this property and enjoyed every part of it. The staff was excellent, especially the woman that handles all questions related to local issues and transportation, she was outstanding. The facility is very well maintained and the rooms are large, clean and very comfortable.
11. Dezember 2013
Rated 4,0 out of 5,0 by Deganotes Great service
This hotel has great service and friendly staff and is my preferred hotel when I visit Istanbul for business.
10. Dezember 2013
Rated 2,0 out of 5,0 by JOEPAL2013 CONVENIENT LOCATION
I HAD TROUBLE WITH MY RESERVATION BECAUSE, EVEN CALLING THE PHONE NUMBER OF THE HOTEL, MY BOOKING WENT TO THE OTHER HOLIDAY INN IN ISTANBUL.
WHEN I ARRIVED THERE WERE NO ROOMS AVAILABLE AND I HAD TO PAY FOR A JUNIOR SUITE DOUBLE THAN MY
OFFERED PRICE. IN ADDITION THE SO NAMED JUNIOR SUITE WAS JUST A NORMAL ROOM. NOTHING SPECIAL.
THE EXPERIENCE HAS NOT BEEN AS NICE AS EXPECTED
4. Dezember 2013
Rated 4,0 out of 5,0 by LAToRome Great Service
The staff at the Holiday Inn were very pleasant and very helpful. We were in Istanbul for a 20 hour layover we were planning on taking a mini tour of the city. The comfort of the room and the amenities easily persuaded us to stay in and take advantage of the mini bar and room service. They also provided a complimentary shuttle to and from the airport. We really did not have to worry about anything while we were there.
3. Dezember 2013
Rated 4,0 out of 5,0 Inn Forever
When I come to Istanbul, I always choose Holiday Inn because the location, quality and comfort is excellent.
27. November 2013
Rated 2,0 out of 5,0 by Hoffa Room a sauna
I called reception and complained about AC not working, but there was nobody coming to fix it. There was no offer to switch room. I had it set to max but there was no cooling effect.
24. November 2013