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Rated 4,0 out of 5 by 216 reviewers.
Rated 4,0 out of 5,0 by Not your typical Holiday Inn Overall this is a very nice Holiday Inn with great customer service if you talk to the right person. At 1st check in we were early and flat out told there was no way our room was ready without so much as asking my name or any other information. I walked back out to tell my family and my wife suggested leaving a name and my cell # so they could contact us when our room was ready. So I went back in and a spoke to a different associate and from this point on service was excellent and helpful. Special note to how pleasant housekeeping was. As a platinum member I was upgraded to a small suite which had a separate living area. Room was clean and up to date. We were here for a wedding and had a lot of friends and family staying and I had boasted how nice and consistent this brand normally is. Not true for this hotel. Was told by family that there are not refrigerators in every room and thought it was funny that only some rooms came equipped. Also there is no full time restaurant although there are excellent options within walking distance. The bar also keeps weird hours for a hotel chain but that might be because of local laws. The pool was nice but they recently covered the jacuzzi with cement. You can still see the outline of where it was. Not a big deal but you still see it in the pictures on the hotel website. Overall I would definitely stay again but was a little disappointed with the missing features of a traditional Holiday Inn 11. Oktober 2014
Rated 5,0 out of 5,0 by Great Service Arriving in Lake City to the hotel I hadn't made reservations and was concerned about having to stay in an undesireable place, the desk clerk said they had no rooms left in the Inn. I explained my concerns of other hotels in the town and my sorrow of not planning ahead. The clerk went to a back office and returned with good news I'd be able to take one of the last two rooms they were holding back on. I was so pleased and said I'd stay in the maids closet if I had to. Lol. They gave me a suite, a one bedroom with a simi kitchen, living room and the largest bath I'd ever had in the hotel, I frequent here and have usually requested a handicap room loving the large tub. I paid a comparable price and when I entered the room I was very, very surprised. It was to me the very best, the room , the service, the safety I feel in this hotel, and the comfort of the small lounge running into a couple I'd met before while staying. A nice glass of house wine, and a great nights sleep. Thank you Lake City. 9. Oktober 2014
Rated 4,0 out of 5,0 by Poor staff service The desk person suggested we left the hotel soon after our arrival at 3AM because he was unable to find our reservation. He did very little effort to help the situation. He communicated we had made an error in selecting our booking day. We tried to communicate to him that we had phoned earlier to confirm our room and had received confirmation, but he only replied we had not spoken to him. I strongly suggested he search our name, and by some miracle after several minutes he did find the reservation. If I had not made this request, we would have been out in the street looking for another hotel at 3AM. We are two sisters in our 50's and my son. Once we got our room, everything was excellent as always. 8. Oktober 2014
Rated 5,0 out of 5,0 by Relaxing Stay When I'm traveling for business or leisure I always stay at this property. The rooms are extremely clean with comfortable beds. Great breakfast! 6. Oktober 2014
Rated 2,0 out of 5,0 by Not enough elevators, no free breakfast The wait for the elevator was a 3 to 5 min. deal. Only 2 for the whole hotel. The shower facet leaked and would not stay set on the hot water. 29. September 2014
Rated 3,0 out of 5,0 by No wifi We gave this a hotel a no due to lack of wifi service in our room. This was very important to us due to needing to use our IPad. We won't book this hotel again for that reason. The staff tried to help but to no avail. Overall the hotel is a nice property if you are not concerned with wifi accessibility. 29. September 2014
Rated 5,0 out of 5,0 by Exceptional Service & Amenities Hotel ambience was extremely comforting and staff was very friendly and helpful. Would definitely come back. 28. September 2014
Rated 5,0 out of 5,0 by Friendly service! very friendly personnel, nice waiting room. Property was old but much had been done for it to be clean and inviting 28. September 2014
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