Rated 3,0 out of 5 by 80
Rated 5,0 out of 5,0 by Rajitengg worth the stay
Excellent hotel can't complain. It's worth the money.
27. November 2013
Rated 4,0 out of 5,0 by Dgwdxn Good value
The hotel is looking a bit dated & in need of a makeover. However, we got everything we needed from our overnight stay. Clean, quiet room, good food, free wifi & all staff helpful & friendly. Good value for the money.
26. November 2013
Rated 2,0 out of 5,0 by AndyB50 Far from the best Holiday Inn Hotel
Booked on-line thru my Priority Club account. Upon arrival reception staff sent us on a tour of the hotel to find our rooms! He clearly didn't know the hotel, we found a much faster route to the rooms at breakfast.
My bathroom had hairs on the toilet seat, and in the bath. There is a green mould or similar on the floor by the bath, when checking out, another guest complained of black mould in her bathroom.
At checkout we were overcharged by £200 for our rooms, when I complained, it became a "horse trading" session, I was initially offered a £100 reduction, and the system was blamed, I was then offered a further £70 reduction. Eventually, the manager contacted the reservations department, expressing surprise that I was not happy being overcharged! I was eventually, after 20 minutes, charged the correct price which I had on the confirmation email. And to be fair the manager did apologise, and I to her, as I had raised my voice and become quite angry.
25. November 2013