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Rated 3,1 out of 5 by 184 reviewers.
Rated 4,0 out of 5,0 by No longer dog friendly The hotel is undergoing refurbishment and although this caused us no issues during our stay we were told that once completed they would no longer allow dogs in the rooms. This is unfortunate as we have used the hotel for many years while visiting family locally, 2 or 3 times a year and often stayed with our small dog. I can understand the need to protect the investment made in refurbished facilities; I guess we'll just have to find another dog friendly hotel in the Leeds area. 23. September 2014
Rated 3,0 out of 5,0 by Disappointment This is a pretty good hotel but the food and drinks were overpriced and the walls in the rooms too thin, making a good night's sleep difficult. The dining area doubled up as a disco during meal times, so loud was the music. However, for those who like such things, the fitness centre was good. 23. September 2014
Rated 3,0 out of 5,0 by Okay but could be better I was upgraded to an Executive room but I was surprised how spartan it was the bar area is okay and the food offers a reasonable choice. Whilst the hotel is okay for a night it lacked character, friendliness and is quite tired. I was disappointed that the reception staff offered to but bonus points on my account and didn't, and despite a gentle reminder email they still haven't. Don't offer a service if you can't deliver. 23. September 2014
Rated 2,0 out of 5,0 by Poor room and terrible food I was completely dissapointed, this hotel is not what I have come to expect from HI. 22. September 2014
Rated 1,0 out of 5,0 by Dirty Hotel, Poor Service Dirty guest room and meeting room, poor quality service (late at serving meals, not attentive staff), extremely slow internet connection. Thank goodness I had to stay there for only one night! 22. September 2014
Rated 2,0 out of 5,0 by Recent Stay 15-19 September I have recently stayed in the hotel and my first impressions where good. The welcome from the reception staff great Theresa and another on the daytime shift where great. The rooms are not fantastic but clean and the air con works. The breakfast is ok with a good choice and the staff again very helpful. I suppose it went downhill I wasn't given my welcome pack for the hotel with being a IHG member you get the welcoming touch but unfortunately the hotel missed this... Gym - This where it falls apart it has to be the most uninspiring gym I have ever trained in. Staff are not very welcoming and music is not played. The equipment is out of date hence why it is important for the staff to motivate and have the room a bit more upbeat. Lastly - Don't have your tv too loud (21 which is not loud otherwise you will be asked to turn your tv down? As after 11pm its sleep time ? REALLY...Oh and if your slightly deaf they don't take your considerations into account? They talk to you rudely and tell you to reduce your volume? Due to having two not so good weeks at the hotel myself and my two colleagues have decided to stay elsewhere locally. Lets hope the hotel improves the gym and perhaps the attitude of some of the staff. PS Bar area not very inspiring...I stay regular in holiday inn and I am a platinum member but I might steer clear for a few months... PPS Thanks to the majority of the wonderful staff at Garforth 19. September 2014
Rated 4,0 out of 5,0 by Overnight Business Stay Clean well managed Hotel for a business stop over. Gym is a bonus for the cost of the accommodation. Food is normal hotel fare. Service is excellent.. Only disappointment was the poor reception on my mobile phone and for the WiFi due to the room location at the centre of the Hotel. But I am sure I could have move had I asked. Would use this location again. 17. September 2014
Rated 3,0 out of 5,0 by Overnight stay Only booked for one night and there were notices regarding the refurbishment but our room was not nice and in my opinion should not be used until refurb complete. Obviously had, and I think still having, a water leak as room smelt musty, bathroom ceiling badly stained and small patch of water on the floor under the sink was rusty water; I wiped it away as only small but it was there again in the morning. Only myself and my husband staying but the sofa bed was also made? On the positive side, we had an evening meal in-house as well as breakfast and the food quality was very good, with friendly and attentive staff at both meals. Staff on arrival were professional and friendly too. Will be a good hotel when refurb complete but should take room out of action. 16. September 2014
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