Rated 4.2 out of 5 by 180
Rated 5.0 out of 5.0 by Peregrinus28 Superb hotel
Very comfortable and well-appointed modern hotel in very convenient location for Keukenhof Gardens, the bulb fields and Amsterdam. Leiden Station a short bus-ride away. Wonderful choice at Breakfast and Dinner. Very helpful and friendly staff. Would strongly recommend.
May 2, 2015
Rated 5.0 out of 5.0 by jeh82 great kid services!
great kid services, good food, friendly staff. room was adequate. breakfast was good (exceot for eggs). local recommendations were great. shuttle van needs extended hours.
April 30, 2015
Rated 2.0 out of 5.0 by pickles VERY DISAPPOINTING
Despite a good location, pleasant lobby and excellent reception staff, this hotel very much disappointed us. It has gone downhill since we last visited some 10 years ago. Despite an extremely comfortable bed we lost sleep - our room was far too noisy - we were woken every day at 6.30 by the echoing noise of the first breakfast-goers. The atrium restaurant is lovely to look at and sit in - but not to eat in. The evening meals (buffet only) were bland and generally poor, and the staff were unhelpful. When it says dinner ends at 9.30, it means that's when you leave - not last orders. The bar staff and food were a little better. This is a hotel with a great atmosphere and lots of potential - but it needs work, and better staff management.
April 28, 2015