Rated 4.4 out of 5 by 334
Rated 4.0 out of 5.0 by RAJ T Great hotel with excellent views
Had a great stay at this hotel which we had booked for our son's wedding. The banqueting room is huge. Staff attentive. Clean rooms. would have been good if it had a pool and jacuzzi.
July 31, 2015
Rated 5.0 out of 5.0 by Din55 Hotel stay
Great hotel with comfortable rooms and many amenities. Friendly and responsive staff. Breakfast had many items and the service was excellent.
July 30, 2015
Rated 4.0 out of 5.0 by sanjmak A great example of a typically perfect holiday inn
Stayed here on a Saturday night, the reception staff were helpful, polite and happy to change my room to a higher floor (4th) that I requested. The hotel car park is clean and well lit but has limited spaces so arriving earlier is essential to ensure you get a space. Great water flow rate in the hand-held shower. Inconvenient toilet flush button which is located behind the toilet seat when it is lifted; so you have to lower the seat and close the lid every time. Effective Air-con that cooled the room extremely well. The in-room safe worked perfectly as did the iron and board. Our room keys kept on malfunctioning so we had to keep on returning to reception to get new key re-programmed. Plenty of clean towels in the room but they were too fluffy and shed heavily especially on my beard. The late check-out on Sunday morning was the most ideal aspect for us. Overall: a great hotel for a short stay.
July 30, 2015
Rated 4.0 out of 5.0 by SAN101 Gem of a Hotel
Did not expect much as we were attending a wedding and just assumed it was a local small hotel but from the modern fresh reception to the attentive service and comfortable rooms we were implressed
July 30, 2015
Rated 5.0 out of 5.0 by KB007 Nice room with views over lock
Second time we have stayed here and found it very convenient for our purposes. Room had nice large balcony overlooking the lock. Air conditioning appeared to go off at midnight which is perhaps not ideal. Nice lounge/coffee area
July 24, 2015
Rated 3.0 out of 5.0 by splodgey Average
This is an average property in the IHG portfolio, the service was erring in the side of poor and only saved by the trainee receptionist at check-in and the waiter at dinner.
Luckily the hotel was quiet otherwise the loss of one of the lifts would have been an issue.
July 23, 2015
Rated 4.0 out of 5.0 by eagleboy1234 Room good but parking charges far too high
The room was good, internet patchy but my biggest gripe was the charge for the car park - at £14 for an overnight stay which, as a guest is, in my opinion, far too high when compared to other similar type hotels in the area.
July 19, 2015
Rated 5.0 out of 5.0 by Lottie80 Really enjoyed our stay
We stayed at Brentford Lock holiday Inn in early July 2015, had an excellent stay, and the location, staff and service could not be improved upon.
The breakfasts were really comprehensive, and we hardly needed any food for the rest of the day, after eating them!
The situation, at Brentford Lock, was very interesting, and it is within walking distance of the Musical museum (fascinating automatic instruments), the London steam and water museum , Kew Gardens and Syon Park house and gardens. Hampton court is not very far away, and can be visited by boat on the Thames, in the summer months.
The hotel is on the Heathrow flight path, but after a while one gets used to the regular aircraft noise.
We will certainly visit this very pleasant hotel again, and cannot recommend it highly enough.
July 15, 2015