Rated 2,0 out of 5,0 by RK52 Impersonal and very weathered property.
Very weathered property.
Rooms could do with refurbishment.
Water from shower in bathroom was more of a trickle than a shower.
Reception staff did not exude any warmth or display customer service that was worthy of mentioning.
The only saving grace was the Hotels location which was very central and close to tube station and as such was easy to get around..
Definitely not value for money.
15. Juni 2013
Rated 4,0 out of 5,0 by al63 Very clean, quite place in London
The only problem was at check in, the room wasn't ready until 5pm, I guess this large hotel sometimes have problems getting the rooms cleaned.
We had booked connecting rooms, this had caused a slight problem, as the hotel is walking distance from the Natural History Museum we went there until the room was ready.
We were given a free drink as compensation.
Overall a professionally run hotel
14. Juni 2013
Rated 4,0 out of 5,0 by Kingkk Good location, great views
Large hotel, great views across London if you are on a high floor. Service good although a disappointing wait to check in. Nice room, a little tired on the edges, especially in the bathroom. Breakfast was nice. Would happily stay again.
10. Juni 2013
Rated 3,0 out of 5,0 by Listen21 Staff do not listen to your requests!
When I booked the hotel on line, I asked for a high room under the special requests section on the booking form. We were given Floor 3.
We asked for extra milks for our room and your staff asked if we wanted our bill ! They could not understand us because of their poor English. We eventually got the message over and were told that some milks would be sent up to the room, but none turned up.
The view from the room looked over the air conditioning vents at the rear of the building, not exactly what we had asked for.
The room was very dull and the net curtains really needed a wash ! The TV was un watchable as the picture kept pixilating !
We would not visit this Holiday Inn again. We have stayed in other Holiday Inns and The Forum was the worst ! ! !
10. Juni 2013
Rated 4,0 out of 5,0 by TandRvan Great location for London
The room was a good size, considering the typically small room sizes everywhere in Europe. The room was comfortable, with good in-room coffee & tea facilities. Being very close to the Gloucester Road tube station made it so easy for us to use the terrific public transportation facilities of London - the hotel is an easy 5 minute walk from the station even with our luggage, although it took us an extra minute or two to determine that the hotel entrance is at the rear of the building, not on Cromwell Road. We had requested a high floor when we reserved, but it took an in-person request & a change of rooms to actually get up there - to the 27th floor.
One irritation is the high cost of wi-fi at this hotel, especially when it's free at other hotels, Starbucks, at the tube stations, & at many restaurants. A Priority Club announcement arrived after we got home, stating that wi-fi will be free for Club members next year (2014). That will be fine for us as Club members, but to charge others such high fees will likely be an ongoing irritation. In our room we could access the BT wi-fi network, which is not as fast as the hotel wi-fi, but the cost is much lower. It seems to be unscrupulous to charge such high fees for a service that has such a low cost for the hotel.
9. Juni 2013
Rated 5,0 out of 5,0 by shebacrisp Favourite London hotel
My sister and I have stayed in the Holiday Inn a few times over the past 2 or 3 years - whenever we come to London. The location is perfect for getting out and about and for all the tubes. The hotel is of a high standard but relaxed. Staff are helpful and friendly. Rooms and facilities are clean and comfortable. Breakfast is buffet style and everything you could possibly want is provided for. I think it is excellent value for money.
Just as an anecdote ------ we both worked in this building when it was first built in 1975 and was called The Penta. It was the first "skyscraper" hotel in London. It is much nicer now than it was all those years ago and it is also much nicer to be staying as a guest rather than cleaning rooms!!
9. Juni 2013
Rated 4,0 out of 5,0 by tropical13 Close to everything in London and comfortably relaxing.
Great location with easy access to the Underground train, and bus services. Short walk to shopping and great location for all the museums and Harrods. Situated in a safe suburb for a single woman traveller. Loved walking to Kensington Gardens, Kensington Palace and Hyde Park.
Room was spacious, clean and the bed was comfortable. Staff friendly and keen to assist. Will definitely stay there again.
9. Juni 2013
Rated 4,0 out of 5,0 by nic123 good value for the location
good value for the location, very good views over London. pleasant staff at check in, all very friendly, good breakfast, would stay again and recommend. good all round
8. Juni 2013