Rated 3,9 out of 5 by 733
Rated 3,0 out of 5,0 by Yomi Lovely Hotel but could improve
Difficult to rate this hotel based on services and food because I was there specifically for the Caribbean Night. I had heard alot and come with high expectation but left slightly disappointed. Hence, It will be unfair to provide a review on this forum. However, I can provide a comment or two on the hotel itself.
Nice and clean, didn't really enjoy my sleep as the bed was not really comfortable. As an IHG Gold member, I was not recognised by your staff at the reception desk, a bit disappointing since this is now a custom I'm used too. The room was a bit tight space wise and your iron was not hot enough to smoothen a shirt.
3. September 2014
Rated 1,0 out of 5,0 by messyexperience Communication an absolute mess
First of all Internet is not free in your hotel. It is many years since i saw taht iun any other hotel. I could get it free if I joined the club which I did. it took Three Days of my stay of four days to make it work which was a disaster for my job. the phone did not function even though I complained about that two times. i had to walk up and down when I wanted to Contact the reception because the elevators did not work. I will NEVER stay in a Holidayinn hotell anymore.
even thiis you make difficult.
the nickname disappointed was already taken. that is an indication.
2. September 2014
Rated 5,0 out of 5,0 by Janet62 Wonderful welcome for a disabled visitor
It has in the past been difficult to find decent accommodation which offers sufficient facilities for my severely disabled husband. Here we had a spacious room and bathroom with a ceiling hoist which made it possible for us to look after him. The staff were extremely helpful, friendly and disability aware. Everyone seemed very friendly and welcoming.
To find somewhere able to accommodate a severely disabled guest in such comfort is a delight. We were able to book the adjoining room for carers and all of us, able and disabled had a good stay. At no time were our requests for help, extra towels etc treated as a problem.
It would be easier for washing someone as disabled as my husband if the bathroom were a 'wet room' rather than a shower over a bath, but at least there was plenty of space.
Our room was on floor 2, getting a lift which was not already too full for my husband to get in to go down to breakfast was the only difficulty - with so many floors above us the lifts were pretty full. But when we spoke to the manager he helped us so even that was overcome. I would thoroughly recommend this hotel
2. September 2014