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Rated 4.0 out of 5 by 786 reviewers.
Rated 1.0 out of 5.0 by Never Again A hotel bar closed during the day, a fitre alarm at 5.40 . room service was the only saving grace February 10, 2016
Rated 5.0 out of 5.0 by Thanks The point scoring tells the story - Hotel and staff were excellent. February 10, 2016
Rated 5.0 out of 5.0 by A complete surprise Knowing the old hotel,I was a little daunted when the location was booked,However it is a great refurbishment in an ideal location,Business friendly but ideal for families. You can rely on the Brand,Well done IHG. February 7, 2016
Rated 5.0 out of 5.0 by Another excellent stay. We stay at this hotel numerous times each year as we have to travel to London for hospital appointments at Great Ormond Street Hospital. Every time the staff have bent over backwards to help us and we have always found the rooms to be clean and comfortable. Given that we normally spend three nights there and there are two adults and two children staying in the same room for that length of time, the hotel help us to manage. I cannot commend the concierge Hassan more for making the children welcome and cheering them up every time he sees them. A lot of the time in hotels the adults are fawned over but Hassan bucks the trend and makes sure the children know that they are very special too. It is the highlight of my son's and daughter's stay each time when they are greeted by Hassan. He is an exemplar in customer service. We will be back in July. February 7, 2016
Rated 4.0 out of 5.0 by Wonderful Indian dinner at the hotel Stayed overnight with my 2 children. We had a great room -newly refurbished. Superb shower with rain showerhead, all amenities - wifi, minibar and really good beds. Did not use the swimming pool - maybe next time. Ate dinner in the Indian Restaurant - lovely food. Great stay overall. February 5, 2016
Rated 5.0 out of 5.0 by A nice, comfortable & good value for money hotel Although they are refurbishing some of the hotel/floors, you would never have known, apart from the main entrance from the street. We stayed for one night. Good location, 10 min walk from Kings X. Very friendly & helpful reception staff. Clean and comfortable room. As a new IHG member was pleasantly surprised to be offered free wifi & extended check out, which really made a difference. Lovely help yourself buffet breakfast, with a good selection of hot & cold food, which was plentiful and fresh. Was surprised to pay for the pool (£3.50ea), which isn't a fortune. Although, the pool was quite small(lucky there were not too many people or children splashing around in it at the time) and with a lack of seating, after a sauna & steam, an hour was plenty for us. But as my husband kept pointing out 'it is not a spa' and he was right but is was still an enjoyable experience. February 4, 2016
Rated 5.0 out of 5.0 by Great price Good location Had a wonderful stay, meeting friends for the night from all over UK. Great bar to meet up to socialise. Newly refurbished room easy checkout, friendly staff. February 4, 2016
Rated 5.0 out of 5.0 by fantastic service overall Our weekend in London was most enjoyable, having a comfortable hotel and location very convenient made it even more a success. The staff were very helpful and the refurbished rooms are modern and bright. February 3, 2016
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