Rated 4,1 out of 5 by 685
Rated 4,0 out of 5,0 by Nict54 Overnight stay before flight
Nice hotel. As always the front office staff set the tone to ensure the stay was good.
19. Januar 2015
Rated 5,0 out of 5,0 by Steptoe 48 Great stay
We really enjoyed our stay. Close to public transport , nice Pub out front . Good food and bar.
Good acess to Heathrow.
Nice staff , friendly and helpful service.
16. Januar 2015
Rated 5,0 out of 5,0 by Toni G One Big Happy Family
We overnighted on the same night as 300 unexpected guests on airline vouchers. One would imagine this would lead to a drop in service, harried staff and short-tempers. One would imagine very wrong indeed!
Despite suddenly handling hundreds of extra people, the staff were amazing. Helpful, attentive, polite, friendly. Even the restaurant coped with aplomb! Dinner arrived promptly, cooked to perfection, visually pleasing and very, very tasty!
I'd like to give a special shout out to our server, Dixon, who handled an overactive six-year old and two demanding women with such cheerful efficiency. He was knowledgeable, quick, and unfailingly helpful. I was a server once, in a former life, and I saw how busy he was and how much pressure he was under, but if I didn't know what to look for, I'd never have picked it up. Full marks to him for a great job!
Our family room was spacious, clean, warm, and welcoming. The shower was oh-so-perfect after a long flight, hot and with great water pressure. The heated towel rail made my day!
Although I didn't use the gym facilities, I popped in to have a look and they have a great selection of machines. The room is very clean too. Perhaps I'll get a chance to work out on my next visit.
And this is definitely my go-to hotel for my next visit!
15. Januar 2015