Rated 4.2 out of 5 by 740
Rated 4.0 out of 5.0 staff either make or break the experince
part from events the bar is dad. the previous week with prom on there was one bar server and like 15 people waiting.
Rooms are fine. Beds comfy. air con usually really good thank goodness. Lifts work. Checkin staff always pleasant and recognise rewards points but are inconsistent with the little exec packages like mars bars and water. They're not deal breakers for me but people remember . Front is a little lack lustre at the concierge and breakfast. could you but nicer apples and oranges.
HI is a reasonable hotel where I know what I'm going to get. If standards don't drop , i'll continue to use them but pick better hotels when the price is right.
June 30, 2015
Rated 4.0 out of 5.0 by JAGD52 Great location & customer service
Good location to the underground, connivence stores & eateries. Concierge & desk staff are very customer service oriented. Pick up & drop off comes to this location for various tours.
June 29, 2015
Rated 4.0 out of 5.0 by JES78 Comfortable and quiet
My daughter and I visited London for a short visit to see her study abroad school and picked this hotel for it's convenience to what we wanted to see. It was quiet and clean. Our first room had a slight leak in the ceiling but when the service/ engineer worker came to look at it -- he immediately got us to a different room so that we could get some much needed sleep after all night travel. He was very helpful and so was the front desk staff. It's convenient to some quaint coffee shops, restaurants, lovely Regents Park and the tube stops to get around London. I would stay here again.
June 29, 2015