Rated 4.4 out of 5 by 349
Rated 5.0 out of 5.0 by kevin2024 excellant service
could not have asked for better service the room was superb breakfast excellent overall I would not hesitate to recommend this hotel my room was up graded without being asked for i will be back next year for my annual trip having piece of mind my stay will be a pleasurable
July 5, 2015
Rated 5.0 out of 5.0 by SlowLane The Sutton Experienced
This hotel manages to be much better than it appears from the outside (so don't be put off) Staff very pleasant and helpful and general ambiance relaxed. I only slept and at the hotel for 2 nights and did not use any other facilities. Room and bathroom, clean, well stocked for this price bracket and bed comfortable. Some traffic noise but manageable (and none with window closed) and it is on a main road - that's why its convenient !
July 5, 2015
Rated 4.0 out of 5.0 by Secco63 relaxing all the way.
From stepping through the front entrance, to leaving the following day. We had a truly relaxing experience. Staff from front desk to cleaners were very polite and helpful.
Loved the pool and found the position of the hotel perfect for our stay. Wish we could have stayed for longer.
July 4, 2015
Rated 5.0 out of 5.0 by Amy N Really friendly staff and comfortable room
From the moment I walked in the door to when I left every member of staff was really friendly. I really can't praise them enough, with the added touch of offering me a cool refreshment when I walked in.
The room was really big, open and comfortable with great views. I had the best night's sleep I've had in a long time.
The swimming pool and leisure facilities were really good too, as was the breakfast selection.
The only improvement point I have is that the toaster is a bit slow, which isn't bad going considering all the good points!
I'd definitely stay in this hotel again and recommend it to others.
July 4, 2015
Rated 5.0 out of 5.0 by wimilein Wärme
Uns hat es gut gefallen, aber die Wärme in den Fluren und im Eingangsbereich war schwer auszuhalten. Wenn man die Zimmerkarte aus dem Lesegerät zog und dann hineisteckte ging zuerst die Heitzung an und man mußte manuell die Klimaanlage jedesmal im Zimmer neu einstellen. Das Systhem zum öffnen der Fenster war auch sehr schwieriig. Es hat gedauert bis wir die gewünschte Temperatur im Zimmer erreichten. Da wir Nachts ohne Klimaanlage schlafen wollten wurde es gegen Morgen sehr warm.
July 3, 2015
Rated 3.0 out of 5.0 by BenB1976 Nice hotel but stay on the upper floors
I use this hotel for business regularly and usually stay on the upper floors which are quieter. Whichever floor you're on you can never avoid having people letting their doors slam after midnight and before 5am I guess waking you up from your much needed rest as happened this time on Floor 1..grrrr!!
Best hotel in the area though
July 3, 2015
Rated 4.0 out of 5.0 by Bernie55notout Great sleep quality but attention to plumbing smells necessary
Whilst my stay in general was very good, there was a dank smell emanating from the bathroom but which did not effect my sleep.
July 1, 2015
Rated 4.0 out of 5.0 by Craig28 Pretty good considering proximity to London
Pretty good hotel; got a decent price. Fairly handy for connections to London Victoria station.
Room was quiet, air-con worked. Gym was only OK - good pool though. Very close to local shops/amenities.
Only downside is that we both found the bed/mattress to be uncomfortable - too hard and a bit thin. Usually have no issues with Holiday Inn beds so maybe we had a older one?
Also, I wish reception staff would double up when there is a queue at check-in or check-out. Rather than staff wander past ignoring the queue. And please don't answer the phone on the check-in desk and make me wait!! Surprised this happens these days. It was a bit Fawlty Towers...Surely there is a back office to deal with these calls? Maybe they were short-staffed?
Overall though it was a good experience. Cheap to park too at £7 per night!
June 30, 2015