Rated 4,5 out of 5 by 155
Rated 4,0 out of 5,0 by Grandad777 Good overall - staff service needs a sharpen
Stayed on a three night weekend at a fair B&B rate. Top floor room was excellent - maid service was great and helpful. Reception staff were excellent (especially) and nothing was a trouble - great ambassadors for the hotel.
Evening food was only just OK (we ate three nights) but a bit overpriced for what it was - visually cheap and cheerful and a bit uninspiring.
Breakfast was very good quality overall but cold plates don't help to keep it warm. The issue that took the edge of a good stay was the staff service in the restaurant and bar area. At all three breakfasts there were issues - two examples - waiting 15 minutes for poached eggs that were forgotten to be ordered by the waitress and forgetting to bring coffee etc.
We sat the bar area on one of the three nights as a family and waited ten minutes to be approached for our order - had to go to the bar and ordered the drinks and food myself and then paid £6 service charge on the bill - we paid roughly the same service charge on all three occasions - why is that? Again that order was mixed up and wrong - no surprise that we were the only ones in the bar area eating/drinking I think
Pool area and other services were of a high and satisfying standard - all professional and appreciated
In summary, this is a good example of a fair IHG hotel - would be great if not down to the little things that we all seem to be unhappy with the most.
Would gladly return but armed with the experience to avoid any of the above staff let downs.
3. September 2014
Rated 4,0 out of 5,0 by KLG88 My stay in Sutton
Very nice comfortable hotel with friendly staff, but incredibly expensive for a holiday Inn. I guess this is because there is no competition, but I have stayed in Holiday Inn's around the country where dinner was also provided for about £60 less than this. I also don't expect to have to pay for car parking when resident at a hotel.
27. August 2014
Rated 4,0 out of 5,0 by Brooksie Nice Stay
Rooms are a bit tired and couldn't get the internet working. But staff were very friendly and the hotel offered decent value for money.
25. August 2014