Rated 3,7 out of 5 by 117
Rated 5,0 out of 5,0 by kimnA comfortable bed and great service
The staff was very friendly and helpful to us. We enjoyed the shuttle service and the shuttle drivers were kind and helpful also.
24. Juli 2014
Rated 3,0 out of 5,0 by ctodalos Not good but not bad either.
Had problems at check in and check out. I am a IHG member and they could not find it in their computer at check in. Shower handle broke off but was fixed quickly by friendly staff. They said they wouldn't charge me for parking at check out but they charged me and had to give a reason why I should have free parking after I was told at check in that it was going to be complementary. Please fix your shower curtains I was ashamed for the quality of the curtain. The curtain was barely hanging on the shower bar. I already booked a room in Las Vegas and hope the quality is better crossing my fingers.
24. Juli 2014
Rated 4,0 out of 5,0 by RyGuy Pretty Good Hotel
Everything in the Hotel is Great. Only Issues I have is that they charge $10.00 a night for parking. The Hotel is in the Ghetto! And You have to hang a sign on Your door in order to get the Room Cleaned every day. Aside from that I really had a pleasant stay. Bedding was very nice, WiFi worked Good. 3 Channels of HBO and the AC Worked Great!
22. Juli 2014
Rated 5,0 out of 5,0 Very Nice Hotel
Very nice hotel and a very friendly staff that offered help whether you asked for it or not.
21. Juli 2014
Rated 4,0 out of 5,0 by RLG47 Great staff but long shuttle wait!
The staff at the front desk were very kind and helpful! We used the shuttle service for our cruise. No problems getting us there, but we had to wait an hour to get picked up. Other than that our stay was good.
14. Juli 2014
Rated 5,0 out of 5,0 by Glennon Comfortable hotel, friendly staff
This hotel was perfect in every way. The staff were so obliging, the room was comfortable
10. Juli 2014
Rated 2,0 out of 5,0 by Radio active Dont belive printed materials
We had to walk 3 miles because their shuttle service quit a half hour before printed material said.
8. Juli 2014
Rated 2,0 out of 5,0 by daisysmom2 Seedy area
There were numerous issues with this hotel ~ first one being the location of the hotel itself, was not comfortable with it even during the daytime. The management staff (except the General Manager) were questionable and apparently gave answers to questions asked as they saw fit rather than the way it should have been. We were locked out of our room 6 times in 2 days ~ one of the times after getting new keys were had to wait for maintenance to come and 'jimmy' the door open.
Housekeeping staff was the absolute worst I have ever had in a hotel.The first day they didn't even bother to come in and clean. Second day I left my personal pillows on my bed, they decided not to make the bed, and when I called the night manager about it he informed me that their staff was told not to touch anything of customers staying there, while I get that, COME ON!! When I said that the room felt dirty because of how they didn't clean (shoes and such were on the floor so they didn't vaccum either) and that I'd like to be moved to a different room I was told they were sorry but they had no other rooms. The other bed in the room was made up (if you could call it that) but my 8 year old could have done a better job. Upon speaking to the GM the next morning he apologized for his staff, promised that our room would be spotless & that the housekeeping manager would personally check our room ~ we came back to a room that had sand (a little pile) underneath one of the chairs that could easily be seen and black olives on the floor under the table from dinner 2 nights before!
I gave up ~ if this is quarenteed clean by them, I don't want to stay there!
7. Juli 2014