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Rated 4,2 out of 5 by 180 reviewers.
Rated 4,0 out of 5,0 by Mala calidad del colchón El principal motivo de la nota baja fue respesto al colchón el cual no era para nada cómodo y no estaba en buen estado general. Se lo observaba irregular y desparejo además de estar inclinado hacia un costado (Hacia la ventana). 15. April 2015
Rated 5,0 out of 5,0 by Urlaub in Madrid Das Hotel ist ideal als Urlaubsbasis für einen Madrid-Urlaub 15. April 2015
Rated 5,0 out of 5,0 Ottima accoglienza Ottima accoglienza, pulizia e qualità delle camere. Personale dispobiibile e gentile Colazione ricca e abbondante Insuperabile dal punto di vista logistico, la fermata della metro 5 è fuori davanti all'hotel, a sole 4 fermate dal Centro. 8. April 2015
Rated 5,0 out of 5,0 by Excellent location and Excellent friendly staff Excellent location. Only 20 feet from Piramides Metro station. Bus 23, 18, 35 take to city centre Plaza Mayor in 5 minutes. Sol is in walking distance from Plaza Mayor. 25 minutes comfortable and easy commute from Airport by Renefe train C1 . Cost effective shopping centre behind the hotel. Warm welcome by excellent staff as they pay attention to our need and very quick response. Staff explains in detail how to go around Madrid. Staffs are very polite and friendly. Breakfast was good. Dinner lady was very helpful. No noise of traffic. Good sleep. We recommend to stay here instead of noisy city centres. Very safe even in late mid night out side hotel. We have pleasant surprise from the staff on my Birthday during my stay. Excellent customer service. Need to update décor of the room. Need to make toilet sound proof as you can hear people and noise of water from next door from toilet on other side. Carpet in room should be updated. Over all our stay was comfortable and would like to come back again 7. April 2015
Rated 5,0 out of 5,0 by Convenient location and accommodating staff! Stayed seven nights here last October. Since the hotel is located about 50 feet from a metro station, the Holiday Inn Madrid-Piramides is convenient to reach from the airport, train stations, and chief tourist attractions. When we needed taxis, they were easy to hail on the street in front of the hotel; since there was another couple traveling with my wife and me, sometimes it was cheaper for the four of us to take a taxi than the metro. Staff were most welcoming and accommodating. When we called the front desk to request additional pillows, they delivered them to our door almost by the time I could hang up the phone. They gave us a good tutorial on how to use the Metro system. When we took an overnight excursion to Toledo, they cheerfully stowed our suitcases, since we only needed to take an overnight bag. When we returned, they graciously upgraded us to a suite. Both the standard room and suite were comfortable and had generous closet space. The beds were also very comfortable. I have back trouble, and one reason I enjoy staying at Holiday Inns is that they have nice firm beds. Rooms were very quite; even though our rooms fronted onto the main street, we did not hear street noise at night. On the weekend, breakfast at the hotel was most reasonable; however, higher during work-week. The hotel is very comfortable and a good value. We would definitely stay there again if we have the opportunity to return to Madrid. 7. April 2015
Rated 3,0 out of 5,0 by Friendly Service The hotel is a little tired and in need of a refurbishment. The staff though are wonderful and incredibly friendly. Special credit goes to Gorges in the bar who went above and beyond to provide us with something to eat when the kitchen was clowed. He made us feel.incredibly welcome and valued. Something the hotels in the UK should take note of. Victor is also to be commended for his friendly yet efficient service nothing was too much trouble for him. The staff are the reason we would go back to the hotel when we are next in Madrid. 6. April 2015
Rated 5,0 out of 5,0 by Excellent Location on metro Line 5/ Renefe C1 Excellent location. Only 20 feet from Piramides Metro station. Bus 23, 18, 35 take to city centre Plaza Mayor in 5 minutes. Sol is in walking distance from Plaza Mayor. 25 minutes comfortable and easy commute from Airport by Renefe train C1 . Cost effective shopping centre behind the hotel. Warm welcome by excellent staff as they pay attention to our need and very quick response. Staff explains in detail how to go around Madrid. Staffs are very polite and friendly. Breakfast was good. Dinner lady was very helpful. No noise of traffic. Good sleep. We recommend to stay here instead of noisy city centres. Very safe even in late mid night out side hotel. We have pleasant surprise from the staff on my Birthday during my stay. Excellent customer service. Need to update décor of the room. Need to make toilet sound proof as you can hear people and noise of water from next door from toilet on other side. Carpet in room should be updated. Over all our stay was comfortable and would like to come back again 5. April 2015
Rated 5,0 out of 5,0 by deutschsprachiger Empfang unerwartet gut Das Hotel ist neben der Metrostation, Personal super. für Touristen mit Frühstück wie wir zu empfehlen. 4. April 2015
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