Rated 4.1 out of 5 by 219
Rated 2.0 out of 5.0 by jgo261 Holiday Inn Madrid
Rooms were below average and stinky. Bed and pillows were just ok. Carpet old and stained. I had the food at the hotel's restaurant before and it is actually pretty good and the prices are reasonable. Great location if you are coming to see a Real Madrid game.
October 11, 2015
Rated 4.0 out of 5.0 by SERCARTER COMODIDAD
COMODIDAD Y AMBIENTE RELAJADO.DEBERÍA MEJORAR ALGO EL GIMNASIO
October 5, 2015
Rated 2.0 out of 5.0 by Braddersofoz Get one thing really wrong and it impacts everything else!
I arrived at 1am from an international commute and was informed there was no hot water until at least 7am - I need to be at work at 7am.
I was given no alternative ways of showering except for a cold shower or boil a kettle and use the sink. Given the rate I paid - this was completely unsatisfactory.
It was a schedule bit of maintenance which means the hotel knew about it well in advance. As I made my booking around a month ago and combined with the fact I am a diamond member of the IHG group of hotels - you would think a little courtesy would be in order - like let me know in advance of the routine maintenance and offer me the choice of booking somewhere else.
I understand that most people arrive before 1am and the water was turned off at 10pm. But still, as a guest paying a decent rate - I expect better, much better.
October 3, 2015