Rated 3,9 out of 5 by 155
Rated 4,0 out of 5,0 by ToDa Some need of improvement of accessible rooms
stayed here at two occasions during february. Booking was for an accessible room. In many ways everything is working, but there is need for improvement. The rooms are two small for two beds, it would be a great improvement if one was removed. The bathroom is OK regarding space, but the floor and the strain was devastating. We had to use all the towels for wiping as everything became soaked. The shower was ruined and could not be hooked on the wall and the watertaps are so tight that even people with full abilty in their hands have difficulties. Aircondition was very noisy and the ventilator in bathroom was just extremely noisy. All this is due to need of replacement and maintenance. Suggestions for improvement: One large bed in each room max., replacement of bench in the shower to it can be adjustable in height, automatic doors and no carpet on the floors please, as carpets and wheelchairs are a poor combination. Make sure that there is a barrier between shower and the rest of the room, without making it inacessible, repair of water installations. The location is lovely and direct access to the boardwalk which can take you all the way to the southpoint of MB without interfearing with the traffic. Access to beach could be improved with ramps and boards. The beach is not big but nice, and not crowded at all. Missed a balcony to be able just to sit in the early mornings and lovely evenings, Very good service and the staff was professional and very kind. Breakfast buffet was nice and the hotel is absolutely a good value.
23. März 2013
Rated 1,0 out of 5,0 by Jack83 Bad experince
During my stay I had the following bad experiences:
1.-The valve of the toilette broke down, wasted a lot of water. They had to change the valve to stop the leak.
2. - The pool water was very cold so we could not use the pool.
3. - The room was cleaned after 3 pm.
4. - The television broadcast was interrupted constantly
20. März 2013
Rated 1,0 out of 5,0 by RGK27 Bad Service and bad room
Since the first day I had a bad impression
Room - I couldn't get a room even with a reservation getting there in the time they put as check in time
Some hours later I got a room that when I opened the door for the first time it felt! I have some pictures to show!
Ask to fix, nobody was available, get to the reception to change the room, they gave me a room in front of a vending and ice machine that waked me every hour
In the next day asked to change room, can't help you, have a good day.
The food in the restaurant - very poor. bad service
16. März 2013
Rated 3,0 out of 5,0 by KAKY21 MIAMI EXPERIENCE
OVERALL IT WAS NOT GOOD.
EXTERMELY SLOW FOR CHECK IN.
16. März 2013
Rated 3,0 out of 5,0 Nice Location but valet parking staff needs supervision
I was diving a new rented car that my car rental company specifically stated in the rental agreement "No Smoking" or the lessee will be held responsible for a $200 plus cleaning fee when the car is returned.
Well, on my arrival at the hotel I choose Valet Parking and had the car returned to me the following day reeking of cigarette or cigar smoke, most likely the latter as there was about one half inch length of ash on the dashboard of the car. I had driven away from the hotel before I realized how strong the odor was and I spent the next several days driving the car with its windows open trying to eliminate the odor. In addition, I was frequently spraying a smoke odor eliminator spray inside the car.
I reported the incident to hotel management the following day.
13. März 2013
Rated 3,0 out of 5,0 by Pavao The person of reception and concierge are not receptive
The person of reception and concierge are not receptive
10. März 2013
Rated 5,0 out of 5,0 by jenn50 Awesome Hotel & Exceptional Staff & Service
My husband and I chose this hotel to stay at the day before our cruise and the day after. From the moment we arrived we were impressed! We received first class service from everyone beginning with the bellhops, desk, the front desk check in, restaurant/waiters, bar area and pool/ ocean front beach, tiki bar area, grounds keepers, all staff was top of the line! We had dinner at the restaurant & the food was exceptionally tasteful! Hats off to the chefs and cooks for preparing a delicious dinner! The Concierge desk attendant made sure our cab was waiting for our ride to the cruise and afterwards after arriving back at the hotel early morning they took our luggage and told us to enjoy the pool area & did allow us to check in way earlier than 4pm.
Next time we go to Miami its not just going to be to cruise we plan on booking a week just at this hotel! It is by far one of the best Holiday Inns we have ever stayed at!
Thanks to all for a wonderful experience as we celebrated our 25th Year Anniversary! The staff went far and beyond providing a wonderful stay! We will be back!
10. März 2013
Rated 5,0 out of 5,0 by Mannyr507 Attentive to guests
From the moment we arrived, my wife and I were greeted and treated like we were the only guests. The staff was attentive from arrival to the moment we checked out. Thank You!
8. März 2013
Rated 4,0 out of 5,0 by TrishA6 hotel
Room a bit small, but nevertheless clean and comfortable. Great location on the beach and boardwalk. Public areas very nice. Gym facility was tiny, poorly equipped and hot.
4. März 2013
Rated 4,0 out of 5,0 by Vince Great service
Second time staying here and I was just impressed as the last time! Great staff on board, always looking to make your stay special. Will definitely be back!
4. März 2013
Rated 5,0 out of 5,0 by GCCC Great Place to Go and Relax
This place is in the middle of everything in South Beach. If you can stay here it is worth it. The Front Porch is a great eatting stop and the Pancake are great.
27. Februar 2013
Rated 4,0 out of 5,0 by FLACO FAMILY VACATION FOR REST / JUST GOOD
FRONT DESK STAFF- GREAT
HOUSEKEEPING STAFF- BAD
OUTSIDE VIEW- BAD
NICE AND COMFORTABLE ROOMS; VERY GOOD FOOD;
BUSINESS CENTER- TERRIBLE (THEY CHARGE YOU FOR INTERNET CONNECTION- NO STANDARD BETWEEN HOTELS).
VALET PARKING- VERY GOOD
26. Februar 2013
Rated 5,0 out of 5,0 by PaulnMary A trip to the Boat Show
What an ideal location for a meet with our son working on a boat exhibiting at the Miami Boat Show.
We live in the U.K. he lives in Spain and both discovered that we were in Florida at the same time. Neither of us new where the boat would be but after a bit of internet searching thought that Collins Avenue sounded likely.
We had made an excellent choice. Valet parking took away the traffic and parking nightmare, out of the hotel front door short walk and all the boats and brokers were there, out of the back gate and a pleasant stroll along the boardwalk to the restaurants and sights.
It was a cold weekend by Florida standards but a heater arrived in our room within minutes of our inquiry.
We realised that a few years ago we had stayed in the same hotel but both felt that on this occasion the whole hotel experience was. much improved.
24. Februar 2013
Rated 4,0 out of 5,0 by daddyDoug Easy beach access
You couldn't ask for a better beach access from a hotel.
We stayed there for a couple of nights twice in a couple of weeks.
We were pleased with the staff the room and the easy access to not only beach but the down town area.
20. Februar 2013
Rated 4,0 out of 5,0 by JJ29 Good location, employees had trouble understanding requests
The hotel itself is very nice and a great location on the beach. The room was clean and neat. There was some noise from the properties next door very late at night but that is to be expected at any location on the beach. We had a problem with check-out. As Priority Club members, we were told check-out was 2pm. Head out for a walk and lunch that morning, back to the room at 12:30 to get ready & pack-up in time but the key wasn't working. After waiting in lines for the elevators and then in line at the desk, we were told that the keys stop working at Noon. Had to get a new key. Wasted 30 minutes doing that and they didn't want to give us the extra time to pack up even though it was their fault - not without a charge. Now, at 1:58pm AFTER I had checked out, I see a charge on my credit card. I tried calling the hotel to see what the charge was for, had to leave a message and no one has returned my call yet. Usually I really enjoy staying at Holiday Inns and although the hotel was great, the staff was not very helpful.
14. Februar 2013
Rated 4,0 out of 5,0 Great restaurants and great rooms
Highly recommend an oceanfront room. Concierge could use better training with their greeting and speaking ability. Loved the lobby colours and decor. Restaurant food quality and service was very good. Staff accommodated for our children's needs diligently without asking (lids and straws on cups, booster was brought over). We ate at the restaurant 3 times over a 24 hr period. Good times.
13. Februar 2013
Rated 5,0 out of 5,0 by lauderdale Great Value at Premium, Oceanfront Location
I was in Miami Beach for a conference at another hotel, but chose to stay at this Holiday Inn instead. The value for its location & amenities were very surprising, and its access to local areas in Miami Beach & South Beach was extremely convenient. Close to the airport, this property offers a great value at a premium, oceanfront location, whether you're traveling for business or with your family!
13. Februar 2013
Rated 5,0 out of 5,0 by Bklyngirl1 another great location....
on the way back from a cruise vaycay we stayed at this location. The beach boardwalk is right behind the hotel pool area. No streets to cross, no cabs to take. Really convenient. Grabbed a towel and ran right onto the beach. Took very long walk on boardwalk which runs behind lots of hotels. As Priority Club member I received a room with a beach view - perfect! Staff bent over backwards to make sure we were comfortable. Bathrooms could be updated a little but not a reflection on staff - otherwise everything was great!
11. Februar 2013
Rated 5,0 out of 5,0 by jnrw Great location, nice facilities and staff
I stayed for 3 nights during a business trip and found the location very convenient. The room appeared to have been recently upgraded and was nice and clean. I found the staff pleasant and helpful. I was pleasantly surprised at the easy access to the beach even though I was unable to enjoy the beach because I was working.
I will stay here again.
30. Januar 2013
Rated 5,0 out of 5,0 by Punty Great Service by Staff & management
The GM went an extra mile to accomodate me & my family despite being Sold Out. The front Desk Kim was very pleasing at the time of check in.
30. Januar 2013
Rated 1,0 out of 5,0 by Russ1234 Tired and Dated with poor customer service
Very disappointed with our reward night stay. The hotel is very tired and dated and the staff are less than helpful. I would not stay here again or recommend this hotel.
28. Januar 2013
Rated 2,0 out of 5,0 by fb71 Great restaurant, despite of poor room
Hotel dependencies such as lobby, common areas, pool and restaurant are nice.
When it comes to room, then it´s another story: old ceiling (styrofoam, like old offices), old bathroom with the pipes exposed under the sink. The most stupid way of turning on the shower: need to pull the tap hard towards you; and it doesn´t keep the temperature, going from hot to cold and hot again... no way to relax.
Despite of that, what I really liked a lot was the restaurant. Great dishes, very well prepared either in lunch or dinner. This saved the stay, together with the fact which has an easy access to the beach.
27. Januar 2013
Rated 3,0 out of 5,0 by DisappointedCustomer Old Motel that Needs Attention
I am a Platinum member and travel frequently with Holiday Inn. I have never given comments from any previous stays because I always felt I had a good experience. I had to give comments this time since I was not impressed.
1) The motel is old and our room was very small, out dated, and smelled musty.
2) The hall carpet is dirty and dated.
3) I asked for an upgrade to a suite and they said they would check and get back. I never heard from anyone.
4) No continental breakfast or discounts offered to their Platinum members.
5) $30 per day to park is excessive!
On the positive side, the motel has a great location on the ocean.
This location needs attention!
20. Januar 2013
Rated 5,0 out of 5,0 by jhhh PERFECT FOR LONG WEEKEND
Great stay in mid-January - Lucy at Front Desk was awesome
Room more than comfortable and well maintained
Having shared property with Sheraton was great - two pools and great beach access
Restaraunt was really quite good and Kids Eat Free was great deal - Grilled Cheese was best my son ever had
Only down-side was a bit of noise late two nights, but not a huge issue
19. Januar 2013
Rated 4,0 out of 5,0 by lizzyme Great service!!!
Prior to coming to the Holiday Inn had read reviews saying that the service was not the best. After staying there for three nights I'm here to tell you that is not true at all. From the time we stepped out of our car til the time we left they could have not been nicer or more helpful. I highly recommend you try this place on your next vacation.
16. Januar 2013
Rated 4,0 out of 5,0 by CamanoTraveler Well worth the stay
Arrived for a 2-night stay on 1/7/13 and I was immediately surprised by a valet at the entrance that I would have to pay $29 a night (+ tax) for valet parking. Unbeknownst to me, January 7th was the NCAA Football Championship, being played in Miami and accordingly I paid a great deal deal extra for my room. Because of the date(s) I was disallowed the complimentary upgrade as a Priority Club member. As a Priority Club member I did receive 2 bottles of Dasani and a 10 cent bag of pretzels delivered to my room a (on a $600 tab). Overall though I liked the place with its location right on boardwalk, right on the beach and just a short bus ride from South Beach, the bus stop being just a short walking distance away. The front desk folks were quite accommodating & professional, especially Lilianna & Judy. Can't comment on the food as I didn't eat any meals there. For whatever reason there was not a real "pool scene" going on and also the fitness room was a joke. A good choice for the money, a hotel feel to the place.
15. Januar 2013
Rated 1,0 out of 5,0 by oscar1733 Stay Elsewhere!!
As a first time visitor to Miami from overseas this was not
T a good introduction. We were aware that an arrival before noon meant the room would not be ready BUT the welcome we received was appalling. We are ICH Platinum Ambassador - no record of our existence. We were then questioned as to our authenticity. We're told an upgrade was not an option as they were booked out. Usually Ambassador members receive an upgrade.When we told them our booking was made 6 weeks before our arrival we were told by the "Manager??" That it was better business for him to upgrade people staying a week than 2 nights. Obviously ICH loyalty does not count!!
Hotel was generally shabby and dirty. Had to be superman to work the shower. Told to try it again and give them a ring if it did not work. Bit difficult to do as Phone in room did not work, lifts broke down. Directions from the Concierge left us hailing a cab out in the street and being ripped off with double the fare. When we later told them they said we should have got details and they would make sure the cab driver did not work again! If they had hailed the cab as most decent hotels do for staff would not have been a problem.
Location was great and with better management could have been a great stay.
As a result we left Miami vowing never to return.
15. Januar 2013
Rated 3,0 out of 5,0 by Kenny25 Fine for a budget short stay
Its a 3 star hotel in Miami, so it is what it is, but its a fair deal if the price is right. On the beach and not too far from South Beach so location is ok, if not the most sulubrious area. Parking is ridiclously expensive as every where in Miami Beach. Front desk staff were friendly and helpful. Room was clean and comfortable but in need of a refurb.
11. Januar 2013
Rated 4,0 out of 5,0 by PyroMark Restaurant very understaffed
I am a priority club member. The restaurant is very understaffed waited around 5 min. to be seated. About 15 guest in the restaurant at the time waited about 15 min. nobody came around to wait on us so we got up as we walked out in manager was standing by the entrance and I made a comment to him you need more staff waited almost 15 min. no service have a good day and walked out.
6. Januar 2013
Rated 3,0 out of 5,0 Miami stay at Holiday inn
Room is too small. Toilet flushing broke....
Great location. Food not great but OK.
4. Januar 2013