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Rated 4,0 out of 5 by 410 reviewers.
Rated 5,0 out of 5,0 by Good Value In Downtown Miami Although this is an older property, the hotel rooms, lobby, restaurant, everything have been completely refurbished and are in great shape. The front desk personnel are always extremely friendly and helpful. And the location in downtown Miami can't be beat. It's directly across the street from Bayside Marketplace. The cruise port is also across the street and over the bridge. If you have business elsewhere downtown, there is a MetroMover station directly behind the hotel with free train service. 19. August 2013
Rated 4,0 out of 5,0 by nice but not exactly what I expected th fact we had to park our car down the street in a fee for stay public lot was not the best, we arrived at the hotel around 2:30 in the afternoon and still had to park down the street. Check in was relatively fast, but when we told the bell man which room we were in, he said no, i gave him the key package and he talked to the man at the front desk, who disagreed with what he was saying, so he took us up stairs as instructed, we opened the room door to find luggage and people sleeing in the room, we went back down to find the two ladies who checked in just before me who had the same thing happen to them, both keys opened already occupied rooms, needlless to say we kept the slide lock on our entire stay wondering if someone might try to open our door. it was an unsettling experience. i would only recommend this hotel to people who fly in for cruises, we had to totally unload our car and bring it up to the room, even though we packed seperate for the hotel stay. 17. August 2013
Rated 2,0 out of 5,0 by I was expecting more the room was small, and not very comfortable, we were not greet as Priority Club members, there was no parking: 1st they say it was full, and then(after going around the block twice) they say it was under construction, we have to park in a parking lot on the side and then drag the luggage because there is not even space for dropp off... sometimes this hotel has the same rates or higher than the Intercontinental.. I will prefer to stay in the Intercontinental way better than in this one. I have to say the room was clean. 16. August 2013
Rated 4,0 out of 5,0 by Great Location The view of Bayside and Biscayne Bay was breath taking beautiful but to make it even better I look to the left and there sits the home of my championship Miami Heat...AWESOME!!!! 11. August 2013
Rated 3,0 out of 5,0 by Parking My husband dropped me off in front of hotel and drove back around to pick me up. (I had gone into the hotel to Check in ). As I was walking out to the vehicle a policeman drove up too. He clearly saw me getting ready to enter the vehicle. He was rude and not understanding to the fact that we were not "standing" nor "parking" There was no warning ticket, only a citation for "standing". We have never been to Miami and this experience was obviously not good. He was clearly on a power trip 10. August 2013
Rated 4,0 out of 5,0 by Parking Finding a spot to park is the only drawback for this facility. 9. August 2013
Rated 5,0 out of 5,0 by Mr.Griggs Service was great here from bag storage to Internet access & location to port of Miami five minutes to cruise ports I will be staying here every time we cruise! 8. August 2013
Rated 5,0 out of 5,0 by Treated Like A Queen! Oscar, thank you for taking such good care of my family! You checked us in early, great rooms with a fantastic view. also, Ezdwyn thank you for going out of your way to find us that perfect cab for my big family and handling all of our luggage! If we are ever back in Miami, we will diffidently stay at this hotel. Thank you, Twana 6. August 2013
Rated 5,0 out of 5,0 by Great Service and Comfy Bed I wanted to give high fives to the staff of this hotel. When we checked in William was great and very helpful. The room was nice and clean, up to date and the beds were very comfortable. When we needed more towels, they were sent up in less than 10 minutes. I can honestly say that I will stay in this hotel again. I went to a concert at the American Airlines Arena on Aug 2nd and the convenience of the hotel to the concert was perfect. We walked two blocks and we were there. The Bayside Shops across the street was also convenient and there was entertainment. Thanks for treating us good and for making our stay great!!!! 5. August 2013
Rated 5,0 out of 5,0 by Nice stay for cruise Rooms small but comfortable. Close to bayside --great for families 4. August 2013
Rated 4,0 out of 5,0 by I had a wonderfull stay at Holiday Inn port of Miami. The service at this hotel is very great. The staff is friendly and professional.They pay attention to the guests and do their utmost to satisfied everyone. Keep up the good work. If I have to choose a hotel in the near future, certainly I will choose Holiday Inn again. 3. August 2013
Rated 5,0 out of 5,0 by A+ Great hotel convienant to the port of Miami. Really enjoyed the stay. 30. Juli 2013
Rated 5,0 out of 5,0 by Great Pleasant experience at the hotel. Food was great-- recommend the steak and pizza!!! Breakfast as well!! Very convenient to shop and explore! 10th floor has an excellent view!!! 25. Juli 2013
Rated 4,0 out of 5,0 by Time to relax This was a short trip for me and my family. We had an excellent view of the market place. I love that we could shop, go back and drop off our bags and head right back out to shop some more. The night life is awesome. Once again, right across the street from all the action. My wife and I walked in the morning, WOW, that was incredible. It was just so freaking peaceful!!! 23. Juli 2013
Rated 5,0 out of 5,0 by Concierge During our stay concierge was very helpful and friendly. While at home, Rommel, of your concierge staff arranged a tour and necessary transportation from the hotel to the dock and the dock to the airport for us and our family. Everything he promised was executed perfectly. He is a valuable asset. 16. Juli 2013
Rated 4,0 out of 5,0 by hotel we have a great time. the rooms were very comfortable. about the food & beverage we did not have any at your facility. however everything else was very good. 13. Juli 2013
Rated 4,0 out of 5,0 by Comfort Our room was very comfortable and clean. The staff was friendly and helpful. We checked in late in the day and the desk clerk made sure we knew we would be able to get dinner in the hotel restaurant or across the street in the Bay shopping area. 7. Juli 2013
Rated 5,0 out of 5,0 by FRIENDLY & KNOWLEDGABLE STAFF Very friendly and helpful. Stayed here for it's closeness to the port and Bayside, which we spent the evening at. 6. Juli 2013
Rated 3,0 out of 5,0 by Stayed at hotel to attend the Miami Heat Parade Overall I rank the hotel a 3 out of 5. The staff was nice and the location of the hotel is ideal for shopping and downtown activities. The room itself was not accommodating. The bathroom is extremely small and the bed was extremely uncomfortable. However, the view of downtown Miami and Bayside was beautiful. The outside amenities of the hotel were disappointing. Very small pool area and no other amenities are on site. The restaurant inside the hotel was awful. Do not waste your time or money on breakfast as you will be very disappointed. I would only stay at this hotel for one to two nights tops. :( 1. Juli 2013
Rated 2,0 out of 5,0 by Horrible Parking at this location Parking at this hotel was a nightmare. In addition, this hotel didn't have microwave or a fridge in rooms. Plus, one of three elevators broke down during stay and hotel was sold out. Wasn't impressed with hotel to rate I paid. I'm a priority club member and IHc corporate hasn't gotten back to me regarding my complaint after a week. Will def start looking at other hotels to stay at in the future if this is how they treat their members 23. Juni 2013
Rated 5,0 out of 5,0 by Great rooms and locatiI When we arrived the bell hop was MIA and I had to figure out how to get my boyfriend, who was in a wheel chair at the time, and all of our luggage up to the room. I had to make two trips from the cab to the check in desk and from the check in desk up to my room. It was pretty obvious I needed assistance and even when I requested the use of a luggage cart there was no offer for assistance from staff. I would still stay here because the location is excellent however the staff needs a lesson on accommodating the hotel guests. 23. Juni 2013
Rated 4,0 out of 5,0 by Very courteous and helpful staff This property is not a glitzy hotel, but I was only in town for one night for the NBA Finals and was looking for something within walking distance of the arena - this is a short 2 block walk away. When I checked in, I discussed possibly needing to stay for two extra nights, and Oscar at the front desk was exrtremely helpful in finding a reservation, even though few rooms remained. I later decided not to extend my stay. My room was clean and the bed was very comfortable. The hotel was quiet, in spite of my room being located across from the elevators. In-room wifi worked great. My only complaints are that the in-room safe would not accommodate my laptop - only large enough for a tablet - and the elevators were slow, with some not working at times. I will definitely stay here again if return for more basketball games. 21. Juni 2013
Rated 5,0 out of 5,0 by Great Stay ! My family and I had a great time. The location is the best. Room was clean and comfortable. The staff was excellent and very attentive. 20. Juni 2013
Rated 3,0 out of 5,0 by Great location Small room..great location but the resteraunt is not good at all 20. Juni 2013
Rated 4,0 out of 5,0 by Great Room I thought this was a wonderful hotel for the price. It is very easy to get to the water and the Heat Stadium. It was a great hotel. 20. Juni 2013
Rated 5,0 out of 5,0 by Comfortable bed and great service On vacation! Great location and great service! Friendly staff! 20. Juni 2013
Rated 3,0 out of 5,0 by Hotel OK, but overpriced. Hotel OK, but overpriced. Elevators did not work well and were very slow. Had no refrigerator, microwave, or breakfast included. Only good thing is that it is close to the port if you are taking a cruise. Market place across the street was nice. Most of the staff was very nice. Clean enough for a one night stay. 16. Juni 2013
Rated 5,0 out of 5,0 by great hotel i'll come back! simple but good localization, great staff, very clean, very confortable. 15. Juni 2013
Rated 5,0 out of 5,0 by Exceptional Dining Room Staff and Wonderful Location I stayed for two nights while visiting to see the Miami Heat. The hotel is in a wonderful location and perfect for someone visiting to attend events at the American Airlines Arena. As well, the Bayside Marketplace with many shops and dining options is right across the road. During my stay, I was very impressed by the exceptional staff in the hotel dining room. 15. Juni 2013
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