Rated 4,3 out of 5 by 448
Rated 5,0 out of 5,0 by ConcertMom Great Accomodations and Service
Stayed one night for a concert with my kids and their friend. Wonderful service, clean and well appointed room available for check in an hour ahead of time. Not inexpensive but sometimes you do get what you pay for. Will be back!
24. Juni 2013
Rated 5,0 out of 5,0 by Dass Great Service and Property
Staff was very good. I especially enjoyed Joey and Clinton and the restaurant downstairs. I also enjoyed Florangel and her staff upstairs and the Club. Thank you.
18. Juni 2013
Rated 5,0 out of 5,0 by MoreThenBlessed2013 Awesome experience!
I treated my husband to a fathers day weekend. I always stay at the intercontinental when I come to Miami. My Husband has never been there and was in awe from the moment we pulled up until the moment we left. The staff was amazing and so accommodating. The room and view were beautiful, the bed is like sleeping on clouds. Each time we left or came back the door was opened for us. We only used our car once because of the awesome location, When we did need our car we only waited a few min and was given water while we waited. I am planning two more vacations to your hotel, one with friends and the other with family. Love love love your hotel.
18. Juni 2013
Rated 5,0 out of 5,0 by Denann33 InterContinental is the best!
My husband and I stayed here last week and it was fantastic. The hotel staff was very friendly and the room we had was awesome. It overlooked the bay and you could see the cruise ships in the near distance. We were given great information on restaurants and how to get around. The bartenders were fun and and we had good conversation. The location is probably the best thing. Right next to the park and Bayshore Marketplace. Next time we are in Miami, there is no question we will stay there.
17. Juni 2013
Rated 5,0 out of 5,0 by PMcP A Good Stay with only one issue
The hotel is beautiful, the grounds are great the rooms are top notch. The food was great also. I stayed there 4 days. I had to get three sets of keys. They continuously stopped working. Even the key that was left in the room on the counter top stopped working so I wasn't affecting the magnetic strip or anything with credit cards, etc.
That was aggravating, but I would stay there again. I wish I had more time to enjoy it, but I was working.
I appreciate the quiteness at night and the allergy free bedding.
17. Juni 2013
Rated 4,0 out of 5,0 by jpalfrey Good location, views
The Miami InterContinental reliably provides a nice stay in Miami.
16. Juni 2013
Rated 5,0 out of 5,0 by Letty I can't say enough about my welcoming and hospitable experience!
Attentive and kind staff.
Room was very clean and comfortable.
Prompt room service.
Excellent valet service.
Bellhop was helpful.
Courteous at best.
I would stay there over and over :)
13. Juni 2013
Rated 3,0 out of 5,0 by Gmail Nice room, bad thermostat and tub drain
The rooms were a nice size and the bathroom was a good size for one person. The thermostat didn't work properly so the room always felt warm and humid. The shower didn't drain so by the end of a shower the water was up to the ankles.
8. Juni 2013
Rated 5,0 out of 5,0 by Williedcar My Stay
I was warmly greeted by the, valets upon my arrival, they assisted with luggage into the Hotel..
Even before my arrival, I contacted Mr Maurice the concierge, as I had some packages arriving before me, He was quite cordial and assured me that all's well with the deliveries.
I met one of the employees about to use the elevator, and he promptly offered the elevator to the waiting guess, and bid us a pleasant journey.
My stay was very enjoyable,
Attended WSSC 13
8. Juni 2013
Rated 5,0 out of 5,0 by Huntley68 Miami hospitality
I had a great experience in Miami. The staff was pleasant and treated us like true guests. Will definitely visit again
8. Juni 2013
Rated 5,0 out of 5,0 by Lesliek Check In
I am not sure how to spell his name but I believe it was Juan. He assisted us in checking in and could not have been more helpful. He was very welcoming and went above and beyond with our requests.
He certainly is a valued employee and hope to see him next year!
8. Juni 2013
Rated 5,0 out of 5,0 by Hellen56 Beautiful hotel
The hotel is beautiful, room was comfortable, clean& quite. All the staff were wonderful. Was there for a conference but will come back again for a vacation.
7. Juni 2013
Rated 4,0 out of 5,0 by Pamm double beds
When my husband and I booked our room we requested a king size bed, which was listed on our confirmation. We arrived and had two standard doubles. We called the desk immediately and was told nothing could be done until a manager came in - the hotel was sold out. The next day - we let it be - and we each had our own bed. We were ok with things and didn't want to repack, move, unpack. But - don't confirm a room that will not really be the room requested. Thank you for listening.
7. Juni 2013
Rated 1,0 out of 5,0 by James3232 Overrated
When I first checked in the front counter wrote 812 on my key so I went to that room. When I left the counter was backed up with people trying to check in. I got to the room and the key did not work. There was a maid next door and I asked her if there was anyone she could call (I didn't want to go all the way downstairs and wait in line again to figure it out.) I showed her the key and she told me she would let me in and not to tell anyone. So, the next morning I tried the key again and when it did not work I checked with the front desk. She could not find my room for a bit and then realized I was supposed to be in 1812! So, after going back to management she told me she could let me stay in that room or move to the other. I decided to just stay in that one. Nice! The parking is $36 bucks a night (are you kidding me...it's $12 at their same property down the road!). The maid service was acceptable at best even though I left a tip each day. They missed emptying garbage cans and new towels. The last night I was there I stopped by with my family to show it to them. Well, the key did not work again. This time they had to call security to reprogram the lock on the door. Oh, and the valet people could not find my keys one day because something had 'happened' to the system. On checkout they had charged me for M&Ms and Chips that I moved from the desk but put back (so my son didn't try and eat them) but they were kind enough to refund that after I explained it to them. The room was noisy at night, they have no wi-fi and try and charge $20 bucks a day for internet service, the window to the outside is small, and I could go on and on. Do yourself a favor and save tons of $$ by staying somewhere else. The only thing classy about this place is the lobby and the price!
6. Juni 2013
Rated 5,0 out of 5,0 by rcote75 Great hotel and rooms
I absolutely loved my room. I wish it wasn't so windy during my stay and I could have enjoyed the beautiful pool and view of the bay.
The room was plenty big and the bed was unbelievably comfortable. I slept great and woke each day with none of my usual back pain.
The ammenities were nice and the shower fantastic. The staff was very nice and often asked how my stay was going.
I dined mostly at Toro Toro which I also enjoyed for drinks, lunch and dinner.
The only con is having to pay for wireless internet. As most travelers I go with my work laptop and have to check in. Since it was a personal trip I had to pay to check into work. I think all hotels should offer free wifi personally.
6. Juni 2013
Rated 5,0 out of 5,0 by archseema great view lovely hotel
we quite enjoyed our stay at this hotel....the staff was courteous, rooms were very nice n clean, the bathroom was awesome. Breakfast needs some more variety for vegetarians.but our overall exp. was pretty good. Thanks to all who made it possible.
5. Juni 2013
Rated 5,0 out of 5,0 by SunandFun Excellent Service!
This was my first stay in Miami after returning from a cruise. The staff was courteous and very accommodating to my party of 12. We were able to check in ealy which allowed us to begin our vacation earlier. The staff was courteous and knowledgeable and assisted with local recommendations and arranging transporattion. I would definitely recommend the Intercontinental and will seek them out in my future travels. Excellent job!!
3. Juni 2013
Rated 5,0 out of 5,0 by Tyetye Amazing
This was my first time staying at the Intercontinental and I was highly impressed with the general look of the hotel as well as the staff,very friendly and helpful with accommodation and info. The price was very reasonable and I would totally recommend this hotel and will definitely be booking again.
2. Juni 2013
Rated 5,0 out of 5,0 by Dramontemayor Ubication and service
Great service and excellent ubication of the hotel
30. Mai 2013
Rated 5,0 out of 5,0 by Patrick25572557 Good
Nothing to add. Very good value. Expensive parking
28. Mai 2013
Rated 5,0 out of 5,0 by HagarTheHorrible Amazing place
I travel extensively, but I can't remember the last time I had such a great hotel stay. Everything was great: the room with an ocean view, the staff, the food, the location etc. I have already recommended this hotel to several of my friends.
28. Mai 2013
Rated 5,0 out of 5,0 by phila clean rooms and great towels
great experience, the staff was very cool and helpful.
lobby bar was enjoyable
27. Mai 2013
Rated 1,0 out of 5,0 by Centuri0n extremely loud hotel and little sound insulation
People talking, sobbing babies, and doors closing from other rooms are heard clearly and loudly in the guest room. Restful sleep was impossible and the room was not relaxing at all.
The paint on the ceiling in the bathroom was peeling and strips of it drooped down.
I called twice for room service but it just rang without any answer.
The front desk staff were professional, courteous, and looked very sharp.
The hotel common areas were modern, clean, and well maintained.
25. Mai 2013
Rated 4,0 out of 5,0 by Ace2488 Mixed Messages
The hotel is beautiful and the staff very kind but some are not overly sure of their own policies. I booked at this hotel because I was wanting to pay for my stay in cash, I was told when booking that it was no problem and that they would just hold my credit card and I could pay at the time of check in even after I volunteered to come in three days early and pay up front for my stay. When I arrived at to check in I was told that my total was three hundred dollars higher than I was quoted. Then I was told that they charged one night to my credit card as I had asked them not to do. The extra charge was to cover "incidentals" which I do understand, it was the idea that I was not told about this in advance. Then on the second night of my stay the front desk called me at 9:30pm to tell me that I still owed them for one night. At that point the banks were already closed and they would not accept a credit card over the phone. Everything worked out in the end but it was very very frustrating that everything I was told at booking was completely the opposite and that they did not contact me during the daylight hours to let me know if any issues. Again a nice hotel and if you are paying with a credit card there would most likely be no issues.
24. Mai 2013
Rated 4,0 out of 5,0 by Spw2002 Valet parking is the worst
I would have given this hotel higher marks across the board but the hidden charges ($36 a day valet parking) should not be forced on you at the last minute during check-in. I wouldn't have minded paying for valet parking if it was more reasonably priced and if not for the fact the valet were unorganized and pretty rude. Several times I had to wait for 20+ minutes to get into the hotel as they were not directing guests around two large coaches that were parked out front. On several occasion we had to wait for someone to tell us where to park and then were left standing waiting for someone to acknowledge receipt of our car!
24. Mai 2013
Rated 4,0 out of 5,0 Bed and internet
The stay was good. My comments are related to the internet services in the room was not good. The signal for IPAD and IPhone was poor. Also I asked for a kingside bed, however a doble bed room was asigne
22. Mai 2013
Rated 5,0 out of 5,0 by texas46 Absolutely superb staff!!!
We stayed at the hotel before leaving on a cruise and loved it!!! The staff was incredible -- pleasant, knowledgeable, helpful -- going out of their way to make our stay a great one. The room was beautiful!!! We were truly disappointed that we were only staying one night.
19. Mai 2013
Rated 1,0 out of 5,0 by RJGBKLYN Filthy Rooms/ Not Ambassador level stay not a stay for anyone!
- first room had a shower with a thick dirt/ soap ring.
- next room not as nicely decorated as the first but filthy as well.
- I share photos of the 2nd room with the front desk showing
1. Hair in sink
2. Layers of dust in wood in bathroom
3. Toothpaste all over counter and wood sink cabinet
4. Food stuck between table and glass top of nightstand and same issue with table next to sofa.
5. The book with room service information was sticky with rings left from a glass. The entire book was dirty.
While your manager was upset when I shared the photo she offered a 30 percent room discount on the first night and 100 food credit. I had to ask about someone cleaning the room and was advised a housekeeping manager would clean the room thoroughly once we left the room. I left for hours and returned to find an apology, strawberries, beverages and a still filthy bathroom.
I was uncomfortable in the room so never unpacked. I felt I had been taken advantage of as well since I had just upgraded to the ambassador level. None of the perks were ever provided except for one bottle of water the first day. The room certainly was not an upgrade. I will state that I prefer to stay at priority club hotels and had stayed at another hotel for a corporate event for my first two days in Miami but being a priority club member wanted to stay at the Intercontinental. The quality of the service and the level of cleanliness made me regret my move. I will note that Juan at the front desk was friendly and professional. I will never stay at this hotel again. Please send someone to Room 3005 as I am sure the same issues exist. I have plenty of photos but the upload process takes too long.
17. Mai 2013
Rated 2,0 out of 5,0 too expensive according for the received service
When we arrived (around 10 PM) there was no one that helped us with our luggage, which was heavy and several pieces, so we had to take it all to our room, no free water in the rooms, not even the smallest bottle of wated in the room, even Holiday Inn rooms give free water... really, terrible... strange animals were coming out of the sewage... really bad experience and too expensive... the internet in the "business center" very slow and 1 USD per page? really???? even cheap hotels offer much more than this... thought that would receive more value staying in one of these hotels... wrong idea... won't come back...
13. Mai 2013
Rated 5,0 out of 5,0 by Harmony1412 Best Hotel and Service I have ever had!!
Thank you to the staff and hotel management! My room was not ready when I got there and it took them an hour to figure everything out. I had booked a concierge suite over looking the bay, and since it took them more than 45min to prepare my room they up graded me to the Royal Palm Suite. Honestly the most memorable hotel experience I have ever had. I will recommend this hotel to anyone that is going to Miami!!
13. Mai 2013