Rated 4,3 out of 5 by 109
Rated 3,0 out of 5,0 by varera Moscow service equals no service
I always stay in IHG hotels around the globe. It is usually more than OK. This time in Moscow I have mixed feelings
The hotel is well maintained and clean. The room and the breakfast area are just fine. Sheets were extremely clean and changed daily, halls and the reception are also fine.
I was promised some drinking water as a compliment. I guess it is Moscow, where the water is golden. I have got beers in Munich and several USA places, sparkling wine in St. Petersburg. There were fruits and sweets in many places. Not in Moscow. Water is good enough, apparently.
More, it took two days and two reminders to get this water into the room. Two days! Nice welcome reception indeed.
At the evening I have realised it is impossible to close the night shades, they were stuck. I have called maintenance, nobody came to help. I have complained twice. On the second day someone came over and closed them. In the morning I could not open them, as they were stuck. At this point I have given up.
Internet went down one evening. WiFi was unavailable. I have called reception twice during one hour. (Twice appears to be a custom in Moscow, as you see). On the second time I was transferred to tech support. Why on Earth a receptionist would do that? I honestly have no idea.
Overall the hotel is good. I would stay there again, if the management could do something about educating the stuff about standards of service and attentiveness to the guests.
26. April 2014
Rated 4,0 out of 5,0 by Zelts Great location
Good business hotel. All what you need, close to metro and city center, helpful staff.
24. April 2014
Rated 5,0 out of 5,0 by Charger1 Good Service, Good Location
The hotel is situated next to the Beloruskiy Vokzal, from where there is a direct connection to the Airport, as well as Undeground station.
The Service is on a great level, the staff is kind.
You get a good value for money.
23. April 2014
Rated 5,0 out of 5,0 by CE30 Excellent location and comfortable bed
The location of the hotel near the train and metro stations is great. Nice, modern neighbourhood with some good eating spots.
22. April 2014
Rated 5,0 out of 5,0 by Coco2777 Excellent location and good value for money
My family and I stayed 4 nights at the hotel. Its location was in a cool, modern neighbourhood, close to railway and metro station with excellent links to the centre. We liked the hotel and its comfort and cleanliness. Would recommend.
17. April 2014
Rated 4,0 out of 5,0 by teoratiu two nights in Moscow
I'm a Holiday Inn fan and the stay in Lesnaya hotel was an overall nice experience.
The great advantage in a such a big town is that the hotel is close to the metro station.
16. April 2014
Rated 3,0 out of 5,0 by Rahim Payment clarification
My accommodation was booked by Schlumberger company in Holiday Inn hotel for 6 days. When I check out last day I have given receipt amount 30 798.00 RUB.
But, when I checked my Credit Card, noticed that 32 000,00 RUB amount was blocked from my personal Credit Card.
Could you please check and clarify the issue
14. April 2014
Rated 1,0 out of 5,0 by Glenko54 Extremely poor service and attitude to boot
During my last stay at the Holiday Inn Lesnaya Moscow I went out in the morning around 10am, put the Please Service My Room sign on my door and was shocked that when I returned after 3 pm, my room had not been serviced. When I called to complain about the situation a very aggressive duty manager appeared and told me that if I wanted my room serviced "early" I should have called. I told her that 3pm was not early and that guest should not have to call to request basic services. 10 minutes later she called to say that the reason my room wasn't serviced was because I had the do not disturb sign on the door. I explained to her that in fact I had the please service my room sign on the door and that I had only changed it when I got back to the room after 3:30 since I needed to work. Instead of apologizing and trying to address the issue, the duty manager could only try to think of ridiculous reasons why it was her guest's fault and not the hotels.
14. April 2014
Rated 4,0 out of 5,0 by TINEZ bien comunicado y muy comodo
es correcto, buen desayuno, perfecto para venir del aeropuerto en tren .
quizás las cadenas de televisión son muy escasas. las retransmisiones de partidos de champions no se ven.
Recomendable aunque por épocas es carito
8. April 2014
Rated 5,0 out of 5,0 by russod3 Great service
The employes could satisfy all your request, organizing to you on the best!!!
7. April 2014
Rated 5,0 out of 5,0 by filippo como keep on like that
Hi it was nice
I could work well
Please keep on like that
7. April 2014
Rated 5,0 out of 5,0 by enty Good location and links to transport
Excellent location for Metro and Train stations. Good comfortable Holiday Inn.
Resturant needs more character but an excellent hotel in all other respects.
7. April 2014
Rated 5,0 out of 5,0 by Nick1945 Business In Moscow
Well located only 40 minutes walk from Red Rquare and plenty of places to eat within 5 minutes walk. Clean rooms, friendly staff and free wifi in the room. Perfect for my visit, I use it frequently.
31. März 2014
Rated 5,0 out of 5,0 by MARZUKI Value for Money
Excellent facility. The room is clean and superb. Internet connectitivity is good. The bathroom is superb too. The staff is friendly and helpful. Its location near the Metro Station is a plus point.
30. März 2014
Rated 4,0 out of 5,0 by Amzy Nice, clean, comfortable hotel
Would recommend this hotel to anyone travelling to Moscow for work or even on holiday. It is clean, the breakfast was good, the staff friendly and in a good location. There is the metro just down the road.
27. März 2014
Rated 5,0 out of 5,0 by RogerS1 Fabulous and great location
Did our homework before we went. Great location for everything. High standard of accommodation and attentive staff.
26. März 2014
Rated 2,0 out of 5,0 by mutinie Typical Holiday Inn with THIN WALLS
Paper thin walls and noisy elevators that 'ping' all night and drive you crazy. The person in the room next door to me had the TV on and I could hear every word. My friends also staying in the hotel said they could hear the cellphone buzz in the room next door to them!
Don't stay here if you want a good night's sleep after a long flight or travel.
26. März 2014
Rated 5,0 out of 5,0 by Gene27 Great staff - hotel was a great price
Great stay- would reccomend to others. The staff took care of my needs and the breakfast was great. Traveling is always tough and I had my best nights sleep in quite sometime.
24. März 2014
Rated 5,0 out of 5,0 by Belesya Perfect
Very good location -close to the metro and right in the "circle" so very convient. Spacious rooms, clean. Staff is very helpfull, would also like to mention Olga and Margarita from th reception, tey were very helpful and patient.
24. März 2014
Rated 5,0 out of 5,0 by Nonickperson Place for work
I stayed at the Holiday Inn during a business trip. Conditions for work and rest were wonderful, but I believe that in a hotel of such class Internet should be free.
I would like to stay here next time if I could find a special low price. I also advise your hotel to my colleagues.
19. März 2014
Rated 5,0 out of 5,0 by KISA Another wonderful stay
Great hotel, right in the center of Moscow near Belorusskaya square. Perfect service, super clean rooms and tasty food. Next stay in Moscow will definitely be also in Holiday Inn Lesnaya!
15. März 2014
Rated 2,0 out of 5,0 by JF80 Time consuming during check-in and check-out
The time taken for the reception to check in and check out is too long. It took approx. 20 minutes to enable me to check-in and slightly longer during check-out. Furthermore, the reception do not smile and always showing frustrated face. Understand there are a lot of guest as well and people are posting question to clarify their stay including myself, however I feel it is important to maintain the profesionalism to always cheerful, helpful and passion with the customer. I do not feel either one of the 3 which I mentioned above. The time taken to attend my check-in and check-out is also too long and I have to stand and wait till the completion. Price is quite high if to compare with such services. However, the bed is comfortable. Not too hard or soft. Room temperature is also great. Thanks.
10. März 2014
Rated 4,0 out of 5,0 by kia57 Good Location and comfortable Hotel
I stayed at this Hotel for 5 nights. Clean Rooms, Friendly staff and good location.
3. März 2014
Rated 5,0 out of 5,0 by Coerte Best Hotel Value in Moscow
They helped me with my visa before the trip and I can't say enough about the staff. If I could give them ratings above 10 I would.
Hotel is within easy walking distance for metro and has a lot of good restaurants nearby.
I won't stay anywhere else in Moscow
26. Februar 2014
Rated 4,0 out of 5,0 by Central Asian Good location and value
The hotel is well located. At first it is a bit difficult to figure out how to get there from Belorusskiy Vokzal (station) although it is very close. Good hotel for transit purposes, e.g. overnight stay in Moscow. Aeroexpress to Sheremetyevo is at Belorusskiy Vokzal (station), which means that you can travel to Sheremetyevo airport in less than one hour. Travel time to Red Square by underground is about 10-15 min or in the good weather you may walk there for about 30-40 min.
Relatively good value. You get what you normally expect from any Holiday Inn: comfortable room, tea and coffee facilities, iron etc.
25. Februar 2014
Rated 5,0 out of 5,0 by ricky101uk my 2nd home - in Moscow
Excellent hotel, well placed for access to Shera airport via Aero Express and Metro via Belaruskaya station which is 5 mins walk away. Excellent staff, very helpful, great executive lounge, just a tad expensive, but well priced for Moscow.
24. Februar 2014
Rated 2,0 out of 5,0 by SheepBoris not a very good hotel to relax
location is fine, but not very close to downtown, hotel is outdated, don't think will get back there again
20. Februar 2014
Rated 4,0 out of 5,0 by heys reception
i arrived early, at 10: to drop the baggage and lady at the reception was extremelly unpolite. she was probably assuming that i want a room right away even without asking
7. Februar 2014
Rated 4,0 out of 5,0 by Rudi67 Grosses, sauberes Zimmer und komfortables Bett
Das Holiday Inn Moscow-Lesnaya ist sehr zentral und dennoch sehr ruhig gelegen (3 Minuten Fussweg zur Metrostation Belorusskaya). Die Zimmer sind sehr geräumig und komfortabel. Der Service ist hervorragend . Sehr zu empfehlen für geschäftliche und private Aufenthalte sowie Konferenzen.
4. Februar 2014
Rated 4,0 out of 5,0 by CS12 Clean and comfortable
Good, standard, clean hotel
Only down side is the ability to smoke in bar/restaurant but this isn't necessarily the fault of the hotel
3. Februar 2014