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Rated 4,3 out of 5 by 118 reviewers.
Rated 2,0 out of 5,0 by Time consuming during check-in and check-out The time taken for the reception to check in and check out is too long. It took approx. 20 minutes to enable me to check-in and slightly longer during check-out. Furthermore, the reception do not smile and always showing frustrated face. Understand there are a lot of guest as well and people are posting question to clarify their stay including myself, however I feel it is important to maintain the profesionalism to always cheerful, helpful and passion with the customer. I do not feel either one of the 3 which I mentioned above. The time taken to attend my check-in and check-out is also too long and I have to stand and wait till the completion. Price is quite high if to compare with such services. However, the bed is comfortable. Not too hard or soft. Room temperature is also great. Thanks. 10. März 2014
Rated 4,0 out of 5,0 by Good Location and comfortable Hotel I stayed at this Hotel for 5 nights. Clean Rooms, Friendly staff and good location. 3. März 2014
Rated 5,0 out of 5,0 by Best Hotel Value in Moscow They helped me with my visa before the trip and I can't say enough about the staff. If I could give them ratings above 10 I would. Hotel is within easy walking distance for metro and has a lot of good restaurants nearby. I won't stay anywhere else in Moscow 26. Februar 2014
Rated 4,0 out of 5,0 by Good location and value The hotel is well located. At first it is a bit difficult to figure out how to get there from Belorusskiy Vokzal (station) although it is very close. Good hotel for transit purposes, e.g. overnight stay in Moscow. Aeroexpress to Sheremetyevo is at Belorusskiy Vokzal (station), which means that you can travel to Sheremetyevo airport in less than one hour. Travel time to Red Square by underground is about 10-15 min or in the good weather you may walk there for about 30-40 min. Relatively good value. You get what you normally expect from any Holiday Inn: comfortable room, tea and coffee facilities, iron etc. 25. Februar 2014
Rated 5,0 out of 5,0 by my 2nd home - in Moscow Excellent hotel, well placed for access to Shera airport via Aero Express and Metro via Belaruskaya station which is 5 mins walk away. Excellent staff, very helpful, great executive lounge, just a tad expensive, but well priced for Moscow. 24. Februar 2014
Rated 2,0 out of 5,0 by not a very good hotel to relax location is fine, but not very close to downtown, hotel is outdated, don't think will get back there again 20. Februar 2014
Rated 4,0 out of 5,0 by reception i arrived early, at 10: to drop the baggage and lady at the reception was extremelly unpolite. she was probably assuming that i want a room right away even without asking 7. Februar 2014
Rated 4,0 out of 5,0 by Grosses, sauberes Zimmer und komfortables Bett Das Holiday Inn Moscow-Lesnaya ist sehr zentral und dennoch sehr ruhig gelegen (3 Minuten Fussweg zur Metrostation Belorusskaya). Die Zimmer sind sehr geräumig und komfortabel. Der Service ist hervorragend . Sehr zu empfehlen für geschäftliche und private Aufenthalte sowie Konferenzen. 4. Februar 2014
Rated 4,0 out of 5,0 by Clean and comfortable Good, standard, clean hotel Only down side is the ability to smoke in bar/restaurant but this isn't necessarily the fault of the hotel 3. Februar 2014
Rated 5,0 out of 5,0 by Holiday Inn Lesnaya Excellent Hotel with great staff. Very helpful with getting taxis and following them up. Good bar with American beer. 27. Januar 2014
Rated 5,0 out of 5,0 by Mr Good hotel in the center of Moscow. With good staff and good service. Very easy to reach the metro station and railway station to go to airport. 23. Januar 2014
Rated 3,0 out of 5,0 by Business Aufenthalt Zum schlagen OK, Frühstück geht so, Kaffee grauenhaft 23. Januar 2014
Rated 5,0 out of 5,0 by Great Hotel both for business and leasure. Great hotel and great service overall. Located close to subway and restaurants. 20. Januar 2014
Rated 5,0 out of 5,0 by Recommended The hotel has a perfect location at Belorusskaya square. Service is very good, rooms are clean and nice. Very recommended for all travelers. 14. Januar 2014
Rated 4,0 out of 5,0 by Great Service Friendly, helpful English speaking staff, good location, near Belorusskaya metro station 9. Januar 2014
Rated 5,0 out of 5,0 by good value the stay was most enjoyable with good service generally, however the hotel is in need of refurbishment to bedrooms and bathrooms and the sound attenuation between the bedrooms is very poor so we were kept awake by people in the next room. there was also a problem with the actual cost of the stay in that when i booked the week before at the hotel as stayed there for three nights i was promised that the cost would be that as could be found on the internet, but when this was shown to the hotel it was rejected 6. Januar 2014
Rated 5,0 out of 5,0 by Nice Hotel, Friendly, Clean, And Good Food Hello I stayed at the Moscow - Lesnaya hotel on Monday 12/16/13 to 12/21/13 and had a good time. The service was very good, the room was clean comfortable and free internet for IHG members is always good. They have a good buffet breakfast for 1 price. All you can eat. My birthday was on 12/19 and when i got to my room in the early evening, there was a piece of nice birthday cheese cake and a nice birthday message waiting for me.It was a nice thought and I did not even mention it was my birthday. I guess they got it from my passport. Overall I had a good time there and would recommend this hotel to anyone. If I come to Moscow again, I will be staying at this hotel because the price is great and the service is good. John 23. Dezember 2013
Rated 5,0 out of 5,0 by Great location and great service This is one of the best Holiday Inn hotels that i ever visited ! Very good rooms condition, great executive lounge, very friendly stuff and very good location. 12. Dezember 2013
Rated 5,0 out of 5,0 by 100% Recommended I stayed in this hotel five times throughout 2013. These stays were mainly for seven days. The central location of the hotel with its proximity to Belorusskaya Train Station and Tverskaya Blvd. makes it a great base for visiting customers around Moscow as well as doing sightseeing trips (the Kremlin is only a few short minutes away). The rates and prices are ok for Moscow. All standards which are expected in a hotel like this are kept well. One of the most positive features of this hotel is the friendliness and attentiveness of the staff. I specially complement the reception staff who despite having to deal with a large number of guests every day still manage to appear genuinely friendly and helpful. The same is true for the restaurant and waiting (also room service) staff. One memorable moment was when one of the senior staff in the restaurant came to my table at breakfast to personally welcome me as she recognized me from previous visits. When considering that friendly staff is not a guarantee in Moscow, sometimes not even in high-class restaurants, I must complement the management of this hotel to find such great people. I am already looking forward to staying at this hotel for my next trip to Moscow in 2014. 4. Dezember 2013
Rated 4,0 out of 5,0 by Another pleasant stay A very conveniently located hotel, well appointed with great breakfasts and attentive staff 18. November 2013
Rated 5,0 out of 5,0 by good hotel Nice hotel and great location. From the Belarus station and trains to the airport walk 7-10 minutes to the subway 3-5 minutes. Tverskaya 3-5 minutes. The staff is attentive. Breakfast is good 7. November 2013
Rated 4,0 out of 5,0 by City center for business Good location in a modern block near aeroexpress and metro 27. Oktober 2013
Rated 3,0 out of 5,0 by Great location This hotel is close to the Beloruskaya railway station (direct access to the airport of SVO) and good connection by metro to the center of the city. I was with a friend who booked a room in standard and I booked one in Executive. It is a pitty to have to pay for internet connection in the room. And if I want to take my breakfast with my friend I have to pay extra in the restaurant because only access to the executive lounge is included. 4. Oktober 2013
Rated 1,0 out of 5,0 by Poor service & mind of staffs I don't want to recommend Holiday Inn lesnoy in Moscow I'm IHG gold member & stayed 4 times in this hotel, the service qaulity is really poor & bad frankly the location is the best for my office, I just selected but I don't want to stay any more. I visited first time on september of 2012, I requested IHG membershoip to hotel staff but they forgot. they missed my application. I claimed it but they just said they didnot receve application form.. 2nd visit on January of 2013, I asked sunny side-up to egg cook to in the morning buffet but he ( named Maxim ) rejected it because egg is out of stock,, that time is 7:30 A.M. he didnot any excuse to me & I asked again but he just sneered at me.. moreover he provided sunny side-up when some russian woman asked to egg after 1 minite. therefore I thought that he was a racist & wrote a claim letter to the hotel, they didnot any reply to me during my stay. & this hotel didnot provide complimentay water excxept first day, although I am gold member. frankly I am a gold member in Marriot chain, they are different. 4th visit on May of 2013, Hotel staff input another membership number in my invoice, I missed milage. therefore I requested to fix missing mile through IHG internet on 15th of Jun, but they didnot fix it until 1st of Oct. they asked invoice copy 2 times, I sent 2 times but they did do nothing. I sent claim letter several times, it's useless. I think that IHG is one of the best chain in the world, but I changed my mind & I cancelled hotel booking on Oct. Although the location is the best for me, I want to go to another Hotel.. I was so disappointed with poor service of Holiday in Moscow & Internet servie of IHG group. 1. Oktober 2013
Rated 5,0 out of 5,0 by Short but very nice. We chose the Holiday Inn Moscow Lesnaya for it's central location, as we were only for one night in Moscow because it wasn't our final destination. The location was indeed perfect: central and still quite enough for relaxing. The staff was very attentive to our wishes: for example as we asked to get slippers, we only waited for max. 5 minutes to get it on the room. Though we didn't have breakfast there, we had our dinner at the hotel restaurant and can only advise it to the guests: professional staff, good food and reasonnable prices for Moscow. All in all, this hotel offers all what we could expect of an Holiday Inn. 8. September 2013
Rated 4,0 out of 5,0 by superb location The best choice of the most convenient location of Moscow 4. September 2013
Rated 5,0 out of 5,0 by A real 4 star hotel Holiday Inn Moscow Lesnaya is an excellent hotel with good facilities in a great location to visit Moscow and very close to Belorusskij station where you can take the Aeroexpress for Sheremetyevo Airport I particularly enjoyed the cleanliness and comfort of the executive room and also the kindness of the staff. So I will definitely stay in this hotel in my next stay in Moscow. 22. August 2013
Rated 5,0 out of 5,0 by Made welcome in Moscow Foreign lands. Very different language. Travelling on our own. Hope the Holiday Inn is up to the normal standard. Wow was it. Recognised as a regular guest Upgraded. Treated so well. Nothing too much trouble. Food excellent Staff the best. Well done 12. August 2013
Rated 5,0 out of 5,0 by Best value hotel in Moscow We booked a nonsmoking executive room that was spacious, modern, and very comfortable. I don't believe that you can find a better room/hotel at this price point in all of Moscow. Besides the excellent value, the room was quiet, clean, and you had a choice of pillow firmness. You also had access to an executive lounge that provided you with breakfast and nonalcoholic drinks throughout the day. The staff at the hotel were friendly, efficient, and genuinely helpful in providing information on Moscow. The excellent Moscow metro is only two blocks away; kremlin and red square are only a couple of metro stops away. 19. Juli 2013
Rated 3,0 out of 5,0 by Very Bad Executive Lounge It is a shame that in Executive lounge one can find only water and soft sparkling drinks, some dry cookies, coffee, tea, some fruits and nothing more. No food whatsoever, no any alcohol drinks. For hotel that charges their rooms $300-400 this is a real disgrace! 15. Juli 2013
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