Rated 4,1 out of 5 by 32
Rated 4,0 out of 5,0 Nice and clean
Nice hotel with good connection to subway. The only negative point is noisy AC...
21. November 2013
Rated 5,0 out of 5,0 by Aberan Suchesvsky
Staff very friendly & courteous
Good Lounge facilities
Would be nice to have a nicer fitness center / sauna / spa
11. November 2013
Rated 4,0 out of 5,0 by SRIT Comfortable. Reasonable location
Overall the experience was good. Two bad experiences.
1) When I went to change currency, the lady was on the mobile phone and I tried to talk to her but she waved me off and was not interested. I went to the bank.
2) Rang a tour company and wanted to do a tour. Could not work out the location. The tour lady said to go to front desk and they would help. When I went there, the lady on said to call them and talk to them. She also said they should speak English and it want cost me much to call them. I walked away and did not go to the front desk when she was on.
The location is reasonable. Moscow is not the most tourist friendly place to travel. But most people took their time to help and give directions. Unfortunately cannot say the same to the front desk staff and the currency exchange lady. The taxi lady was very helpful. So was the trainee. The rest were not tourist friendly. At least gave the impression that they were too busy and could not be bothered.
30. Oktober 2013
Rated 4,0 out of 5,0 HIDDEN CHARGES
By Moscow Standards - a very nice hotel.
PROS: (1) Comfortable Rooms at a Fair Price; (2) Good Location; (3) Friendly Personnel
CONS: (1) No Air Conditioning in the Room; (2) Overpriced Breakfast; (3) Overpriced Wi-Fi; (4) No Bottled Water in the Room (except that in an overpriced bar)
Dear Svetlana and Marina:
It takes time, effort and good service at a reasonable price to build long-term Customer Relationship that leads to Loyalty.
Yet, it does not take any time or effort to loose such a Loyal Customer. The easiest way is to charge him $40.00 for his breakfast.
6. Oktober 2013
Rated 5,0 out of 5,0 by SarahN Fantastic Service
The staff made this stay relaxing, the service that Tatiana, Ayn, Anastasia and Shakhnoza was warming and professional. The food was really good and the choice was just right. The room was comfortable and made working in pleasant and not cramped. I would recommend staying here on business or pleasure.
2. Oktober 2013
Rated 3,0 out of 5,0 by Travel62 Light and Shadow
The room need new furniture, the bathroom need renovation, it was generally cold inside the room (aircondition is just for cooling and the heating wasn't working at this period of midth September), bathroom with very old window, very bad smell out from bathroom, the air condition noising but could be quickly repaired, Lobby bar / caffee is in the evening a big smoking lounge, what makes it impossible to use this facility as nonsmoker, service should give more attention, fairly good front desk
30. September 2013
Rated 5,0 out of 5,0 Thank you
I would like to thank all staff, everybody who take part in this wonderful present on my wedding day. Everything was unbelievable . And I will highly recommend all my friends to spend here lovely days of Life. thank you
25. September 2013
Rated 5,0 out of 5,0 by Piddyprelude Overall comfortable stay
Use this hotel to stay in during my work every year in Moscow.
Good location, close to centre but not too close. Short walk to very efficient Metro.
Hotel is comfortable and restarant good to use if staying in the area. All staff friendly and can cope well with a non russian speaker :-)
23. September 2013