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Rated 4,3 out of 5 by 280 reviewers.
Rated 3,0 out of 5,0 by Great Location but Does Not Meet Expectations We were warmly greeted by the desk clerk upon registering & the lobby was clean & inviting. Our room wasn’t yet ready (it was only noon) but they were able to store our luggage until it was ready, around 2:00 pm. They gave us 2 complimentary bottles of water since we were heading out to tour. Our room was on the street side with a view of the Empire State Building-great views at night! The room was clean, with a comfortable chair & king-sized bed but no microwave or mini-fridge. The bathroom sink area was very tiny & there was not much room to put toiletries around it. The shower was great! There were curtains & a heavy pull-down shade which kept the room cool & the street noise down. There was a single cup coffee maker but it only had enough coffee, sugar & creamer for the two of us the first day. After that, we had to ask the front desk or catch a maid in the hall to get whichever of these items had not been re-stocked by housekeeping when they cleaned the room. The same was true of towels & washcloths-one time they left us with 1 hand towel-no bath towels or washcloths & never re-stocked us until the next afternoon. We had even asked the front desk for more towels & washcloths when we only had the 1 & they said their laundry service had not been there yet. That meant we couldn’t take showers that morning before going out for a day of sight-seeing. The internet service was down the night before & the morning we flew out so to print our boarding passes we had to go elsewhere. (Yes, some airlines charge you extra if they have to print the pass.) The rooftop bar was closed several nights due to the rain & on one night their computer wasn’t able to process orders/tabs & they had to shut down early. They said it was due to some remodeling being done in the restaurant dining room where some computer services were being interrupted. (Not the same night as the night we needed to print boarding passes.) Drinks were expensive-a small margarita was $14 & beer was about $9. They have an appetizer menu available on certain nights that looked good. We didn’t try to eat at the downstairs restaurant because of the many dining options close by. The Ayza Wine & Chocolate Bar is across the street & is an excellent choice! Overall, we would not stay here again as it is not up to the level of expectation we have for the Holiday Inn brand. The location is great, prices are great, but they don’t overcome the shortfalls. 24. Juli 2014
Rated 5,0 out of 5,0 by Best experience Great staff ever, clean, beautiful, quiet and speed internet. 23. Juli 2014
Rated 5,0 out of 5,0 by Good night's sleep; convenient location We picked this hotel for its central location and we were not disappointed. We could see the Empire State Building from our bedroom, and from the rooftop bar. Despite being so central, the room was quiet at night and we slept well. One small quibble - a kettle (electric jug) would have been handy for making a cup of tea in the room, but perhaps they are not routinely supplied in US hotels (it's been 20 years since we last visited the US, so we don't have recent experience). 21. Juli 2014
Rated 2,0 out of 5,0 by Slow Service We recently stayed at your hotel July 11-13, 2014. We were booked for two double beds; however, upon checking in were informed that only 1 king bed was available. We were a party of 4; therefore, my son had to sleep on the floor (thankfully we brought his sleeping bag) and we squeezed a rollaway into the room for our other child. When we checked in they said that they could provide a rollaway (3:00pm EST); however, after 4 phone calls to the front desk by our family the bed was finally delivered after 10:00pm. We have 2 small children that we had to keep up until the bed was squeezed into the room. We also called the front desk and even visited the front desk countless times during our stay for extra towels and washcloths. Our room only had 1 towel and 1 washcloth (for 4 of us!) Needless to say we were very disappointed in our recent stay at the Holiday Inn. 20. Juli 2014
Rated 2,0 out of 5,0 by Quality of the amenities deliberately declining This hotel is closing in August for remodeling and re-branding as a different hotel chain. In the mean time, the amenities provided by the hotel have been declining. I'm a frequent guest of this hotel, with probably 50 nights of stays over the last year and a bit as I travel to NYC once or twice a month on business. I've become accustomed to the level of amenities provided over that time, and was disappointed to discover they no longer provide shampoo/conditioner/lotion in the rooms, a single hand towel and wash cloth. No spare roll of toilet paper, so I hope housekeeping is on top of the (partial) roll that's in there! Very disappointing to see the degradation in quality; these are small things, but have become expected. What business traveler hauls around shampoo these days? 17. Juli 2014
Rated 5,0 out of 5,0 by Clean rooms Rooms were clean. Staff was very friendly, knowledgeable 16. Juli 2014
Rated 3,0 out of 5,0 by comfortable but terrible service Asked to replace lightbulbs in bathroom but they didn't so I couldn't see in there. Asked for laundry service but they didn't take the laundry which left me without a clean shirt for the following day. They say they have shaving cream if you forget yours but they were out. They're restaurant is under renovation and the roof bar closes early. There is no minibar in the rooms for refreshments. Front desk staff always sound miserable. Only stay here if you can get a fantastic price and have no expectations for hotel services. Rooms themselves are clean, comfortable and modern. 12. Juli 2014
Rated 4,0 out of 5,0 by A room with a VIEW The room was large and beautiful! The view from both windows of the Empire State Building were amazing! The bed was very comfortable! The sitting area was very nice and cozy too! The room service for breakfast was so good - fast service and food was very good! The internet and vast tv channels allowed for relaxing time. 11. Juli 2014
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