Rated 4,3 out of 5 by 430
Rated 2,0 out of 5,0 by Maxsmom6 Not Soho
My disappointment began with the location which is not what I think of when I think of Soho. I paid extra for Soho and I got Chinatown.
Then there was breakfast, I was asked if I wanted to pay extra for breakfast and after 7 nights of Holiday Inn Express I agreed. I had no idea I was agreeing to breakfast at a restaurant which wasn't open when my husband left for work and was closed when I checked out of the hotel.
I stayed 5 nights in Brooklyn and I never wanted to leave, I spent 2 nights on Wall Street and only the fact that they were completely booked sent me away.
I can only conclude that Holiday Inn Express is making strides in quality of experience and Holiday Inn can't keep up.
24. September 2014
Rated 5,0 out of 5,0 by Shannon134 Wonderful hotel
I stay at this hotel when I travel to NYC for work. Every time is a great experience. This time in particular, Marianela was very helpful in getting me a room for another night. I was only booked for 2 nights and needed one more and the hotel was pretty well booked! Very helpful and always accommodating. Thank you!
22. September 2014
Rated 5,0 out of 5,0 by Boston Lee Family Best place to stay in NYC's SOHO area
We arrived two hours early before check in and had no problems checking in as they had our room ready. The young lady (Lisa) at the reception desk was very nice and helpful. I thought it was a nice touch when they offered a toy gift to my son and daughter. They had the crib, extra blankets and pillows already in the room for us by the time we emptied the minivan and headed upstairs to our room. The room had an awesome view looking over most of the buildings and a nice view of the city. (versus the side of another building or the view of the street when I stay near the financial district). The room was modern and clean. I've stayed in a few hotels in the downtown area and would prefer to stay here again for my next family event.
20. September 2014