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Rated 4,1 out of 5 by 178 reviewers.
Rated 3,0 out of 5,0 by OK Nothing special Positives - Quite old, but clean and comfortable. Large thick towels. Comfortable bed and good shower. Swimming pool and sauna good as well. Negatives - Breakfast buffet over priced and not very hot, so didn't use this again.The next day used the Starbucks coffee lounge, but service was very slow. Wouldn't serve us at the counter. We had to sit and wait for our order of two coffees and two croissants to be taken even though it would have been quicker to take them to the table ourselves. People on the next table ordered after us, but were brought their food and drinks before. I usually stay in hotels where breakfast is included and usually better quality. The restaurant and coffee lounge staff were polite enough, but not particularly efficient. There were tables that needed clearing. Overall it was ok for a couple of nights. Stayed in better and worse. 25. August 2014
Rated 5,0 out of 5,0 by Satisfied Guest A happy enjoyable stay. Matt, Alicia and Charlotte all went out of their way to provide excellent service in pursuit of customer satisfaction. Many thanks. 23. August 2014
Rated 5,0 out of 5,0 by ideal for a family stay Check in was handled excellent and so was the time during the stay , surprisingly on check out desk staff said they did not have any of our details that sounded bizarre....and took time to locate our details that did slightly reduce our excitement level. overall stay was good and place well groomed, so was the staff team. Looking forward to book in all my future stays with IHG 22. August 2014
Rated 5,0 out of 5,0 by great value for money The staff are what really ensured that this stay was as enjoyable as it was. For the money we paid it seemed like 5 star value for 3 star cost. It was a clean, comfortable and welcoming place to be with an excellent buffet breakfast that just kept on coming up until the very sensible time of 11am. 20. August 2014
Rated 5,0 out of 5,0 bar staff just a quick mention of yet another great stay at the Holiday Inn Stoke on Trent jcn 15 M6, a big thank you for Dave on reception for always being so helpful, and of course Matt with 2 t's behind the bar who always makes sure the bar runs smoothly and is always ready when he gets the chance to have a chat if he is not too busy, and of course Lauren and Georgia who also help to ensure the bar runs smoothly and take the room service food orders. 17. August 2014
Rated 5,0 out of 5,0 by Very good hotel Excellent Hotel, bit shabby on the outside but very good facilaties and include a gym and fitness room. Good buffet style breakfast and very comfy room. 16. August 2014
Rated 5,0 out of 5,0 by Never had better service I've stayed in newer and plusher holiday inns than this one , but never had this quality of service . Very friendly and helpful - It felt like a family run hotel . 15. August 2014
Rated 3,0 out of 5,0 by some good,mostly poor unable to get IHG rewards when booking online as site was down and check in staff said they couldn't do it.Check in wasn't very friendly but she did have a queue of 4 people.Room service was good and efficient in bringing missing items.Pool was excellent.In the bar in the evening as we sat near to reception some people brought in take away pizzas to eat in the bar area,i didn't think that was encouraged and then at 20.30 the housemaid decided to vacuum the front carpet but we did have a good nights sleep.The breakfast was a shambles,no direction as to where to go or what to do and no friendly greeting,the cooked food itself was inedible,being tough and salty 11. August 2014
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