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Rated 3,7 out of 5 by 445 reviewers.
Rated 5,0 out of 5,0 by great stay this hotel is a very nice quiet place, with courteous staff and good amenities 28. Oktober 2014
Rated 4,0 out of 5,0 by Great location and really easy to access Our bathroom this time had multiple repaired patches on the wall, a used soap and wrap in the bath tub and a hair on the toilet seat as well as another one attached on the door. I am not a picky person, so I sanitised areas I need to use to carry on. However, I mentioned these upon check out, the agent on duty seemed cold and indifferent. 28. Oktober 2014
Rated 2,0 out of 5,0 by prices and amenities the online price for 4 people in the room was quoted $20 cheaper than we ended up being charged and the pictures online showing the pool area were obviously of a different hotel, the pictures showed a hot tub but there was no such thing in the pool area when we arrived, they should post pictures of their actual pool area instead of someone else's 28. Oktober 2014
Rated 5,0 out of 5,0 by is great was able to check in 3 hrs early . We traveled with my grandson. Hotel staff made sure we stayed in a room we could see the fireworks from. Room was very clean and large. Pool was nice and clean . We had to pay for breakfast but it was worth it first buffet I went to that you could order your eggs anyway you wanted them. There were many items on the buffet and staff was very very nice. We had a very good time. 26. Oktober 2014
Rated 5,0 out of 5,0 by Wonderful Stay For Niagara University Alumni Weekend Was welcomed by Melissa at the front desk for this stay by being the "IHG Rewards Club Guest Of The Day" Truly felt very grateful to be recognized by the Hotel's staff for my continued loyalty to the Holiday Inn in Niagara Falls, NY. On this stay, I stayed in room 708 on the Hotel's top floor with a view of the Niagara Rapids. It was a King Leisure room with a sofa in the room, along with a refrigerator, microwave, a very comfortable bed, and a spacious bathroom with plenty of counter space. Cheryl in Housekeeping has served me at this Hotel for many years now and has always been very meticulous and exacting in her standards. Melissa in Guest Services has always been a very welcoming, organized, and a very pleasant person to relate with, along with Alexis, Victoria, Cassandra, and their entire Guest Experiences Team. Michelle is a terrific Sales Coordinator who greeted me when she left work for the day. Not only did she wish me a pleasant stay, but she rooted for the Niagara University Purple Eagles to beat Clarkson in a hockey game later that evening. Have always loved staying at the Holiday Inn Niagara Falls since my first stay here in October, 1987, Plan to return for New Year's Eve, my Birthday in 2015, and Niagara University Alumni Weekend in 2015. The property will be renovated in the off season and a Tony Roma's restaurant will come in 2015 as well. Cannot wait to see the new and exciting changes, including a 2 story video arcade room as well! 23. Oktober 2014
Rated 2,0 out of 5,0 by Disappointing This was the most disappointing stay of our 2 week trip 23. Oktober 2014
Rated 3,0 out of 5,0 by Great location but needs refurbishment I have to be honest and say that when we arrived we both thought "oh no, is this the right place?" The exterior was unwelcoming, the lobby area more so - old-fashioned and gloomy is the only way to describe it. It really wasn't what we expected, this was our first stay in a Holiday Inn USA. We're from UK and have stayed in many IHG hotels before but this was by far the most disappointing. It would seem that there is plans to refurbish, so with a bit of luck by next year the whole place might be transformed. However, the staff were friendly, helpful 22. Oktober 2014
Rated 5,0 out of 5,0 by Close to Falls Comfortable bed, staff was very friendly, it is a very short walk to the Falls and the park attractions. Can park there and walk across to the Canadian side. 17. Oktober 2014
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