Rated 3.8 out of 5 by 332
Rated 1.0 out of 5.0 by Jenko18 Worst evening in holiday inn I have ever had
I am a platinum elite card holder and this was the worst night I have ever had in any of your hotels. The main issue was the food where it took you 90 mins to finally deliver my food. I was with 5 colleagues who got their food after 40 mins. They said they forgot mine.. When it had not come in another 15 mins I asked and they said they forgot again. My steak then finally came a medium rare steak burnt. I sent it back and eventually it was replaced. Steak was cooked medium rare but the worst sirloin in my life! Chips and sauce had been left from first time around so were cold pease were like bullets. The lady serving tried to help by giving me a cheese board as I had not eaten and not charging me. After then finishing work went to room at 12:30. Heating did not work and room freezing. To cap it all just as I was finally getting to sleep the fire Alarm went off but it was a mistake so finally slept after 2. In the morning the manager apologised and gave 5000 points as one of my colleagues who stays there mostt weeks told him what happened. Not good!!
February 9, 2016
Rated 2.0 out of 5.0 by JHR321 Booked Executive Suite Queen Size bed for daughter's wedding anniversary present
The wife and I booked the Executive Suite with Queen size bed as a present for our daughters wedding anniversary. The intention was to give them a relaxing break away from the grand kids.
What a disappointment. I saw the room when we went to take them out for a meal. The quality was completely different from what I have been used to using IHG for business. The room was very tired and looked like had bed and fittings from the 80s. Although the bed was queen size the mattress was very thin and uncomfortable and could feel the springs pressing into your back. So bad that even with the free IHG extended check out they got up and left at 9am because they couldn't relax and hadn't slept properly for two nights. I would hate to see what the standard rooms were like.
Although the bathroom had been refurbished the bath was tiny. My daughter is only 5 foot 8 but still couldn't lie down comfortably.
The reception staff on hearing it was their wedding anniversary promised there would be a treat for them in their room. Turned out to be nothing unless it was the two finger kit-kat on the table. Maybe the previous guests in that room had left it as didn't seem to have been cleaned too thoroughly.
Although Holiday Inn website states air conditioning there was none. I advised her to call reception and ask for a fan as the room was very hot and the window was sealed so couldn't be opened. It took her a while to explain she didn't want a fan heater just a fan as the member of staff she was talking to couldn't understand English very well. The first one supplied didn't even work, the second one did but both were very dirty.
I booked with Holiday Inn as have had very good experiences in the past. Although will continue to use Holiday Inn (Express) when staying away with work, will never use the Northampton and wouldn't advise anyone else to.
February 7, 2016
Rated 4.0 out of 5.0 by debchorey87 Poor food at conference
Great service, comfortable stay- shame about the food.
February 1, 2016