Rated 3,4 out of 5 by 58
Rated 4,0 out of 5,0 by Rozi Interesting Veiw
We had a room with a small veiw of Carrow Road football ground,very interesting to see the groundsmen caring for the pitch,jolly good job as the home team won.
25. August 2014
Rated 4,0 out of 5,0 by CyprusMick8 Service Level
Overall a good regular stay but more should be done to keep the service level high. To be told the evening meal was delayed due to two coaches did not go down well. Hotel should bring in more staff. This is not a small hotel.
25. August 2014
Rated 3,0 out of 5,0 by st27 GOOD SERVICE
The hotel should have been closed during the refurbishment.
It was not value for money at this time.
Would like to return when refurbishment completed.
Lots more to see of areas surrounding Norwich.
Staff were very friendly and efficient, there management team needs improving, as I am still awaiting a return telephone call and they were nowhere to be seen when querying the bill!!
21. August 2014
Rated 1,0 out of 5,0 by TheLewis lack of the usual Holiday Inn Quality
I was not told of the pending refurbishment at the time of booking and so when I arrived the hotel was far from the usual high standard I would expect from a Holiday Inn hotel. I do not think that the present management had really got 'a handle' on how guests are easily disappointed when they feel let down by their experience. It is too easy to lose repeat business when there are many similar hotel chains to choose from. I doubt I will use Holiday Inns again.
19. August 2014
Rated 4,0 out of 5,0 by Sparkyb16 Good Holiday Inn
Shame the fitness area and pool wasnt in use. friendly staff and access to routes good
14. August 2014
Rated 5,0 out of 5,0 by Serenata Love this hotel
Having read some of the negative reviews I am nit sure which hotel they were in but it wasn't the same one I was in!! the entrance has character and is comfortable with a spacious seating and bar area, the staff are friendly and the lighting is about right. the rooms are large compared to other Holiday Inns further south and well maintained with better toiletries provided than most hotel of this range.
The restaurant is standard Holiday Inn but the staff are friendly and caring and dealt professionally with my husband's food allergy.
I have stayed in a lot of hotels, on business, over the last 6 years and this is by far one of the most comfortable!!
Thanks again guys
13. August 2014
Rated 5,0 out of 5,0 by wilda14 Comfortable stay nice sized rooms
For an airport hotel, this ranks very highly indeed. Wifi worked very well. Only minus was the quality of the TV screen and oddly enough no BBC2 available
13. August 2014
Rated 4,0 out of 5,0 by Pete3356 Comfortablebut dated
We booked this hotel as we were visiting the area and wanted to stay overnight. when we booked via the internet we were unaware of the refurbishment plans. The night before our stay we were informed by the hotel that the pool and Gym were unavailable due to the refurbishment.. It was then to late to change the location as they were fully booked. The hotel is dated and shabby but hopefully with the refurbishment it will bring it back up to standard
11. August 2014