Rated 3.7 out of 5 by 132
Rated 4.0 out of 5.0 by caw7 Web site picture
My only complaint was that the picture of the room on the web site when booking was not the same as the room I received, there was only one single comfy chair, not a settee as in photo.
May 26, 2015
Rated 1.0 out of 5.0 by Kennack10 Does anyone care about customer service????
Recently stayed during the refurbishment! We regularly use Holiday Inn for our Business stays, but the stay at Norwich North was a first. We had requested a late check out during the booking process, which we were told was absolutely fine, as there was no-one booked in the following day. Upon arrival we checked again whether this had been noted. We were informed it was not, but it was now!! Check in was a pleasant experience with a friendly team member, and following this we went to our room. We could not believe the smell of paint in the room, and in the corridors leading to the room. There were even signs stating wet paint throughout the hotel! After an uncomfortable night due to the overwhelming stench of paint, we went to breakfast. There was a good selection, but most of the warm selection was just luke warm...definitely not worth the extra costs! Arrival back at the room, which was now surrounded by painters around our doorway, and wet pain everywheret again!! we had to mind our clothes on the wet door surround and walls!!! They were polite, and apologised for being there. My husband left for his business meeting, I remained in the room. 3 times I was disturbed, asking if/when we were checking out. We eventually checked out, and mentioned to the receptionist how disappointed we were with the painting around the door frames etc whilst coming in and out of the room, and also regarding the interruption asking when we were checking out!! There was not really much concern shown. Reflecting on this when we arrived home, we decided to contact the Manager. 3 times we attempted to make contact-e-mail, and letters, but not once has he had the decency to reply or respond. Eventually we took our concerns to the HI helpline, and they gave us some complementary points! Not really what we wanted, we wanted acknowledgment that our stay was awful. Surely the hotel should have closed each wing off as it was being refurbished, or made the customer aware, so you had a choice of whether to stay? Would not recommend this hotel in Norwich, and still cannot believe that the Manager IGNORED our concerns. Disappointed with the Holiday Inn brand...
May 18, 2015