Rated 4.1 out of 5 by 425
Rated 4.0 out of 5.0 by Swallows123 Convenient to city centre
Convenient location to city centre for business and leisure. Staff very helpful, food good. However, the tables in the restaurant were sticky although appeared clean and the mattress of the bed was too firm.
October 6, 2015
Rated 2.0 out of 5.0 by OutAndAbout tender loving care - TLC overdue
Room on the 1st floor was in fact basement ... this hotel is quite old - the HolidayInnExpress hotel line often offers better quality (i.e. EDI airport, LCY airport - just for comparison)
Conclusion: This hotel does not justify the price, sorry.
October 4, 2015
Rated 5.0 out of 5.0 by Squibbs A good weekend getaway
A good weekend getaway Family friendly environment with very helpful and attentive staff
October 1, 2015
Rated 4.0 out of 5.0 by qch1536 convenient location and great services
Newly re-furbished bathroom is a pleasant surprise for our recent visit. Would love to see more improvement in the bedroom.
Parking is definitely a plus.
September 30, 2015
Rated 3.0 out of 5.0 by Oberon66 Restuarant & food service
Your staff at Norwich were, without doubt, very polite. However, the evening meal service was, to put it politely, abysmal!
The first night of my evening meal package I was put on a table with only one set of cutlery. I was then handed the cutlery and asked if I could arrange it myself. (This, I compliantly did).
When being seated I was asked if I would like a drink, I replied yes for both myself and my wife. Ordered a red wine & a Bicardi & Coke. 45 minutes later after asking 2 other members of staff, our drinks arrived. Our food arrived 1 hour after we sat down.
I would like to say this was a 'one off' experience, unfortunately the second evening was a repeat of the first!
On the second evening the head of staff offered my wife & I a complimentary drink, which I accepted with thanks.
At breakfast the scrambled egg ran out. I asked for some more to be supplied to the food counter. It had not arrived after I left to return to my room. In my opinion, not your finest performance!
September 27, 2015
Rated 2.0 out of 5.0 by Jim15021944 What a let down
I was looking forward to staying at this hotel and was expecting the same standard as other Holiday Inns. I was sorely disappointed. The room itself was fine apart from a small tap problem but there the resemblance to the norm ended. The food in the restaurant was definitely precooked and put in the microwave to warm it up. The staff in the restaurant badly need training in customer care and restaurant protocol and procedures, and the usually magnificent breakfast was not up to standard.
September 21, 2015
Rated 3.0 out of 5.0 by canaryfan Comfortable hotel with friendly staff
Stayed 1 night B&B. Close enough to City centre to keep public transport costs reasonable. Reception staff friendly and helpful. Hotel is quite old now amd rooms a little in need of update but have comfortable beds and pillows. Bathroom tiny but clean. Breakfast buffet nice and kept well stocked but breakfast staff unattentive (except manager - he was good). Got discounted room rate so worth the cost but not worth full rack rate as sister hotel by the football ground is more modern for almost same money. Recommended if discount deal is available.
September 17, 2015