Rated 4,1 out of 5 by 155
Rated 3,0 out of 5,0 by Alan70 Could have been better
I have stayed in this hotel on previous occasions and always had excellent service and found the hotel to be clean with comfortable rooms and good food.
However on this occasion the food was not up the standard I am used to in Holiday Inns.
I booked on the b&b & evening meal price.
We waited rather a long time to be served in the restaurant and when the food came it was barely warm.
I did not complain at the time because I needed some food due to a medical condition.
I was prepared to overlook this as a one off but when I went down for breakfast the following morning there was a shortage of items of food for breakfast which they had not got and were waiting for a delivery
I spoke to the duty manageress about the problems and she could not have been more apologetic or helpful to resolve the situation.
I asked for Mark the manager to ring me later in the week to discuss the problems which he did.
The situation was resolved to my complete satisfaction and as I am sure this was a one off due to certain circumstances I will be going back to give them another chance and would not hesitate to recommend this hotel as I have always had excellent food and service here in the past.
29. August 2014
Rated 1,0 out of 5,0 by Sinaben Cross roads Motel
I stayed in this Hotel for about 4 Months on and off. I use the IHG chain pretty much every week and this is the worst I have occupied. The rooms and hit and miss and there are no facilities like a Gym or swimming Pool. It’s on a large plot of land on the M1 so you would have though a little investing would happen but no, there is nothing to do.
The Food I suppose was the pushing point of me bothering to write a comment. The Menu is complete rubbish however when you do order something off said Menu it never comes out looking like what is described. The Specials are repetitive with no a great deal of thought gone into them. The whole setup is that bad It seems there is not a head chief in the Kitchen.. A School Dinner cook at best. Breakfast is also a let-down, tasteless is an understatement. After complaining week in week out and hoping things would change I have decided to move on.
The Positive from this Hotel is the staff, they are fantastic. Very Friendly and apologetic if things are not quite right.
The Hotel is good for one or two nights but if you are working in the area for a long duration I would seek better accommodation.
29. August 2014
Rated 5,0 out of 5,0 by Haven't got one. Relaxed atomosphre-good service-great bed.
Last minute booking. very efficient young man spoke to me at length and Booked three of us in.
Well received and looked after.
great evening meal -better sleep after wonderful shower( in the pod!)
Very good breakfast--plenty of choice--novel pancake maker.
26. August 2014