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Rated 4,0 out of 5 by 391 reviewers.
Rated 3,0 out of 5,0 by Comfortable Bed. Good front desk service. Tired Hotel. Poor cleaning staff Paid for a King Room. Arrived at 1230 am due to a late flight. Room was not even cleaned. Dirty laundry. Garbage in the room. Bed not made. Given a King Suite for compensation! Great Bed! Roomy! But the wheelchair accessible shower floods every time! Did not get room service the next day. Security had to give us fresh towels as we had to use all the towels for the flooded shower floor. The hotel restaurant was TGIF. They did not allow takeout for breakfast. No room service. Great price but would not stay in this particular hotel again. Stayed at a Holiday Inn in Fort Lauderdale 5 days later - now that was a good hotel and we would stay there again. 26. Oktober 2014
Rated 5,0 out of 5,0 by excellent place Every staff member was very nice! Room was clean and neat. Nice having a separate room from the bedroom. Beds and pillows were comfortable. Easy walk to and from Universal. 26. Oktober 2014
Rated 2,0 out of 5,0 by Great location, terrible staff. We visited the hotel for Halloween horror nights, added a day at last minute over the phone. Agent was friendly over the phone but didn't have any info on shuttle for Universal. When we arrived everything was taken care of. On the second day was when things got interesting. We asked the maid for towels (it was 5 of is and only 4 towels were provided) and she took our used ones and never brought back any. Called downstairs for towels and explained what happened and a gentleman came up and have us 4 (I didn't count them). A few moments later a lady with a walkie knocks on the door and says why we asked for towels. I explained the situation and she counted the towels and asked to use the phone. She called downstairs and was ranting about towels for another room. A few moments later someone else knocked on the door and gave us 2 more towels. We left for universal and came back around 3 am. No one was in the lobby for us to inquire about late check out. We could hear someone in the back room talking but they never came outside. We called the front desk number from the lobby and still they would not come outside. I called the managers cell phone from the lobby (had a business card there with the number) and left a message explaining about the late check out. In the morning no one knew about the late check out. The maid knocked on the door and woke us up at 10. We explained we want late check out and finally she said no problem. When we went to go check out the lady at the counter said we hadn't paid for the room yet and wanted to charge us again. We explained we had paid for the room cause the money was already removed from the bank account and not to double charge us. She had to call the manager who agreed with us and gave us our deposit back and a receipt. Proper customer service, communication, and knowledgeable staff is lacking in this hotel. The location, the attached tgifridays and the room size is the only pro about this hotel. 26. Oktober 2014
Rated 4,0 out of 5,0 by Comfortable, clean and convenient. Other than my room being ready over 2 hrs after check-in time, my overall stay was very nice and relaxing. 23. Oktober 2014
Rated 4,0 out of 5,0 by A great stay This is an excellent hotel for people who are planning a few days at Universal. It's an easy 15 minute walk to CityWalk or an inexpensive $7 cab ride. The hotel is updated. The room was very clean. The hotel staff was pleasant. If you like to be incredibly warm when you sleep, ask the desk for two extra blankets, because the blankets are thin. The one thing I wish I knew was the desk that looked to be a place we could potentially buy park tickets was a sales staff trying to sell timeshares. It's a bit misleading, especially because the registration staff sends guests there for "help." 23. Oktober 2014
Rated 2,0 out of 5,0 by Good staff But bad food i wait check in line about 40mins, its cant image at a hotel 22. Oktober 2014
Rated 5,0 out of 5,0 by The Best sheets I ever sleep on Big room, clean. Lovely staff. Great localization! 22. Oktober 2014
Rated 4,0 out of 5,0 by Long travel After a LONG road trip the great staff , services, and accommodations recieved from this particular holiday inn was a great welcoming. I will be returning to it and many other holiday inns. 19. Oktober 2014
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