Rated 4,1 out of 5 by 83
Rated 5,0 out of 5,0 by D&D3 Great service by staff especially front desk
There was 3 of us staying in a 1 bdrm suite - 2x adults and child. We were one towel short- rang font desk in the evening- within 2 minutes it was delivered by the friendly efficient front desk person. No coffee bullets -so rang again and same prompt service..wonderful. a few more tea bags- everyday tea bags- wouldn't go astray- rather than just 2! Often have a cuppa before bed then first thing in the morning....my husband and I couldn't have this...That was the only negative of the stay
26. Februar 2014
Rated 4,0 out of 5,0 by Bluey51 Meets business needs
A comfortable and relaxing stay with plenty of room for working on business needs in the room.
24. Februar 2014
Rated 1,0 out of 5,0 by RE: Service RE: Terrible Service
Yesh I booked in on Wednesday night as my first ever "rewards night". xxx and I travelled all day from xxx and then attended the Bruce Springsteen concert at Homebush.
We thought it would be easier just to catch the train but on arriving at Parramatta had difficulty in getting our bearings. I called the hotel about 4 times but the directions I received took me to the Mall and then the staff member said Ill put you on to someone else. I then spoke to a very arrogant English chap and asked him if he could pick us up as we were then walking around Parramatta at about 1230am. The chap said "get a Taxi and we will pay". At this stage I was actually concerned for our safety
Check in about 1230am
No welcome on arrival
Map of Parramatta almost thrown at me when I checked in
English chap stated " you went in the wrong direction"
No wine in the room
On calling advised no alcohol could be served after 11pm
The room looked as if it had not been serviced for about 12 months
The drinks in the fridge were frozen
We ordered room service and I asked the English chap again for a glass of wine " no the boss says we can't" "do you want ice". I saw this as a smart comment in relation to the fact I had advised him that the rum/scotch and soft drink etc were all frozen.
Only 2 sugars in the room
I had the frozen drinks and estimate they were very old
24. Februar 2014