Rated 4,0 out of 5 by 20
Rated 1,0 out of 5,0 by Tadleytraveller Hotel OK, customer service shocking!
I have been left disappointed by the lack of customer service at this hotel. I arrived on the 12th November and had confirmed my booking by email. I had requested a high floor and had bookended a double room.
On checkin the reception spent a long time looking at my booking and then directed me to the 4th floor. ( at other holidays inn, I've been offered points or a drink - guess this service is not available to platinum members at this hotel).
The room had two small beds, so I returned to reception it was clear the receptionist knew I should have had a double room and then made some changes to allocate me a room on the 5th floor, there was no apology.
On the 12th I emailed customer relations, and was promised a call or contact from the local hotel management before I checked out ......nothing ! On the 13th, i left the hotel at 12pm and still no acknowledgment......I followed up with customer relations on the 13th.... This time I was promised contact within 48 hours..... Still nothing.
The breakfast was also far from what is expected at a Holliday inn, and the value for money is non existent.
Whilst the room was comfortable and very clean, the over all experience has left me reviewing my options and I will avoid this hotel in Prague in the future..
Customer Service does not cost a lot and can make the difference. In this case a simple reply/acknowledgment would have saved a public review.
17. November 2013
Rated 3,0 out of 5,0 by Querubi more electrical outlets and more information on heating
I spent the night of November 9th, 2013 in room 208. I was originally assigned a room on the 6th floor and was told it was the top floor (it wasnt). I asked for a lower floor and got it bu imy room was very far from my friend´s.-
I called reception at 3 o clock in rthe morning because I was freezing and then I was told to look for the heater hidden behind a curtain. the heater should have been on when I arrived.
There are very few electrical outlets in the room and that makes it very hard to use the computer on the desk (there was no outlet
The person at the desk forgot our wake up call. Fortunately I had an alarm clock.
14. November 2013
Rated 4,0 out of 5,0 by Andrey2910 good value for money
absolutely worth the cost for one-night stays.
by far not the best breakfast in the franchise, could do much better.
the rest was very good
12. November 2013