Rated 4.1 out of 5 by 206
Rated 5.0 out of 5.0 by sorrentobear Great Hotel
The Best Holiday Inn I have stayed at in Last 15 years. IHG management should look at this hotel and staff to find out what they should be doing at Holiday Inns around the world.....
Spent 7 nights at this Hotel and tried all facilities. Note - the only issue with a good vs excellent was the following
Room - smaller, but then so are all European hotel rooms. I had a king bed which was 2 twins pushed together. Nothing wrong except that the bed covers were also twin. The AC did not work the first night, but after first morning went down and asked for replacement and ac repair, both which were taken care of in less than 20 minutes (outstanding staff).
Excellent (and above):
Internet - 75M up and down load - fastest I have ever had.
Location - convenient to get down to Prague and public transport.
Food - yes the food (see pictures and comments)
Staff - very well trained and responsive
Recognition as IHG Platinum (now Elite) - Special facilities for Priority members that should be emulated around all IHG.
Food - We all know how in the US, the HI menu is copied, food is the same, and I never eat there unless arriving late or nothing else is around. Arrived late here and went to get something to eat and was stunned. This hotel worked hard to give a great experience and it showed. The menu selections was like nothing I have seen at a holiday inn (see example in pictures), but more importantly - I had 3 meals at this HI and had dinner and lunches throughout some of the recommended restaurants in Prague. This HI and Chef blew away all restaurants in Prague and in-fact - was probably some of the best food and service I have had including putting in top end restaurants from the US. The closest meal I have had to compare was the Intercontinental in Miami and while this food also was outstanding, you did have to pay heavily for that experience.
Recognition - At check in - the old and common 500 points or little bag was asked, making me think - same as all. However, this HI had special rooms set aside just for priority members. These rooms were stocked with soda, juice, water and food 24 hours a day as well as outstanding business facilities including printers also located in these two rooms. This was great.
Staff - well trained and responsive. Not the typical response of Sorry I had gotten at most European locations I had stayed at (also was in London and Paris locations), but fixed issues, answered questions and provided local guidance that was spot on. Have a fixed rate taxi service that provided airport transfer and at a cost of 35% less that I had received on getting my own service from the airport (about 30 km away).
If going back to Prague - this is where I would stay - Period.. I commend the management at this hotel as they probably do not realize just how good they are....
October 6, 2015
Rated 3.0 out of 5.0 by Malu90 Estancia
El personal que atiende no maneja bien el inglés!!!!!
October 5, 2015
Rated 4.0 out of 5.0 by Martin.yang comfortable bed and good service
we did enjoy our stay. your city is beautiful. would love to have a second visit some time
October 2, 2015