Rated 4,1 out of 5 by 94
Rated 4,0 out of 5,0 by t1062 The staff makes the difference
I stay at this hotel almost every week. Mostly because the staff goes above and beyond to treat guests hospitably. One of my favorites is Bo the Bartender. She has a photographic memory and recalls what each guest has ordered at each stay. Rumor has it that she may be terminated due to schedule issues. All guest who have ever been charmed by her service: now is time to let management know that she is the best and should be retained.
14. Oktober 2014
Rated 1,0 out of 5,0 by Cryscutthroat Worst hotel in Rancho Cordova
Per Alfredo at the front desk and another Hispanic female that was on the phone I had thought that I didn't have to pay for two days if I did a late register and stayed all day Saturday into Sunday. He had recommended this to save money and his Female on-call manager did NOT honor this , was rude and unprofessional. I do customer service for a living and she did not fix anything or offer anything to fix what had happened, then when I asked to book another night she said that they were booked up, and I had someone call a couple hours later and they had rooms? Yeah will never room there again and I will make sure no one of my friends do for softball tournaments and will be yelping this. I was super unsatisfied, and you should make sure that ALL employees are on the same page before telling their guest another story. Also I had left my plug to charge my phone and my wallet yet they didn't have either of them and my plug when I went there was still NOT there but I needed to charge my phone and alfredo said that they had "an extra charger and that I can take it with me" ..... Shady.
14. Oktober 2014
Rated 5,0 out of 5,0 by Not*A*Nickname Fast check-in
I called on my way there and requested an early check-in, when I got there I received my room key right away. It was a nice room, the evening social was pleasant, the morning hot breakfast was good and all staff were pleasant.
14. Oktober 2014
Rated 4,0 out of 5,0 by jonseboy Pretty good stay
The hotel was clean, the Staff was very nice, comfy bed. The only issue I had was the internet was a little slow and the TV channels (Ch 2-8) would come and go.
13. Oktober 2014
Rated 4,0 out of 5,0 by Bev511 A cool spot in the hot town
the parking lot had lots of trash, cups, candy wrappers, grounds looked well kept. Pool and outdoor areas were really nice and comfortable. Room was comfortable, mattress great. TV nice big flat screen.
9. Oktober 2014
Rated 1,0 out of 5,0 by TRUCKER9 WOULD NOT STAY HERE AGAIN
FREEZING POOL (NOT HEATED)
BATHROOM DOOR DID NOT CLOSE
CHECK IN TIME IS 3:00 CHECKED IN AT 4:30 STAFF DID NOT KNOW IF MY ROOM WAS READY
HORRIBLE SHOWER CONDITIONS (FELT OLD AND LOOKED VERY OLD STAINS ON BATHROOM TILE AND FLOOR TO SHOWER FEELS LIKE ITS GOING TO FALL APART
NO BATTERIES IN TELEVISION REMOTE
8. Oktober 2014
Rated 5,0 out of 5,0 by Brunoim Clean Hotel
Business Trip, excellent Location, Friendly Staff. Bar and Restaurant are nice, Room was plenty big enough, Internet and free parking
3. Oktober 2014
Rated 5,0 out of 5,0 by DonnieB Repeat stay at this fine property
This was a return visit. I stayed here at least twice before in the past year, and each time the service was excellent to say the least. Every staff member I dealt with (Front Desk, Restaurant, Housekeeping, Maintenance, etc.) were extremely courteous and helpful... and Restaurant staff (evening waiter and waitress) gave me a warm welcome back my last two stays. I was quite touched and impressed they remembered me after a lapse of a few months, and it really made me feel at home.
29. September 2014