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Rated 4,4 out of 5 by 237 reviewers.
Rated 4,0 out of 5,0 by Just relax and enjoy Brilliant hotel with very friendly professional staff - they never miss saying gd morning/evening when they pass you in the corridor. Clean and comfortable room with excellent Wifi. Only criticism is That for the second time I got refused a short notice SPA massage request for a late evening!!! Was told the masseuse was finishing her shift at 7 & could not fit me although the centre closes at 10. Otherwise the hotel is Quality 14. September 2014
Rated 5,0 out of 5,0 by Another great stay! This was my third stay at this particular Holiday Inn and once again it was great. The staff are always friendly 11. September 2014
Rated 5,0 out of 5,0 by Fantastic Excellent stay. Very welcoming and friendly. Clean room. Fantastic breakfast. Definatley coming back. A****** 3. September 2014
Rated 5,0 out of 5,0 by excellent customer services great leisure, plus the customer service was excellent 2. September 2014
Rated 5,0 out of 5,0 by Great stay My wife and I stayed here on spa deluxe package.The room was very clean and spacious (executive suite). The staff were very polite friendly and helpful.Our spa treatment was very relaxing.Included in our package was a three course meal and breakfast could not fault the food it was absolutely lovely.We had a really relaxing stay it was value for money and recommend it to anyone. 2. September 2014
Rated 5,0 out of 5,0 by Staff & Service 100% I booked to stay at The Holiday Inn without even reading their reviews as I live in London and it was a last minute booking as I took my children to Legoland. The staff, service was 100% and I would definitely recommend this hotel to couple with families. Thank you Holiday Inn for having us :0) 2. September 2014
Rated 5,0 out of 5,0 by Nice overnight stay We stayed here for just one night. We were looking for a hotel with great facilities so we could enjoy a bit of a relax over a long weekend and make use of a pool etc. It was convenient too - just off the motorway. The room was great (although our booking said Queen Room with a Courtyard View and we were checked into a standard double with ''industrial'' view... no matter, still a great room, comfy bed and perfect little bathroom!! Bathroom is really well designed and provides all you need#. We had breakfast which was nice and had booked late checkout as there was a pool and spa. We went to the pool which was nice - sauna and steam room there too; however, there were a lot of children there. We love kids; our sisters have kids, we're used to being around children and enjoy spending time with them... but perhaps there could be little more compromise in the pool area so everyone is happy? The kids were screaming and splashing about and were all over the place #the pool was roped into two areas so one area could have been for younger swimmers and the other part left for those who actually wanted to swim#. It's great they were having a good time but perhaps a hotel spa pool is not the place for a rowdy session, when other adult guests may be going for a quiet swim and an unwind and relax? Was good, but could have been better - not sure how to reach a compromise here so everyone is happy... but it's a hotel pool, not the local leisure centre... Otherwise, nice stay and could recommend the hotel in general. 1. September 2014
Rated 1,0 out of 5,0 by Very poor customer service Following a pleasant evening with family and friends, we decided on a night cap before retiring. Unfortunately, the waiter spilt the contents of the tray over me, covering me with coffee, cream and liquer. The response of the bar supervisor was dismissive of our concerns, telling us to remain in a crowded bar area and he would deal with us in five minutes. Due to being covered in the liquids and therefore very wet, we asked for the drinks to be brought to our room. This was reported to the duty manager on our way to our room and again in the morning. Whilst the GM emailed an apology, this did not reflect the dismissive attitude of the management team to an embarrassing and potentially dangerous incident which substantially reduced our enjoyment of the weekend and was not what we would expect from the Holiday Inn brand. 1. September 2014
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