Rated 3.9 out of 5 by 172
Rated 3.0 out of 5.0 by Markinsalisbury Needs an update!
We have showed this as recommended, as overall it served our purpose at this time. Generally, however, this location needs an investment. The rooms and common areas look very tired. The bathroom in particular was not great, and we had a great deal of trouble with the shower. We were there as a large group for a wedding (staying there only, event was elsewhere), so the excitement of the event helped overcome disappointments with the location.
Good location for the area, and lots of parking.
January 24, 2016
Rated 2.0 out of 5.0 by Mystery Shopper Needs a revamp
Poor food (still frozen in middle when served)
only half of menu available
January 23, 2016
Rated 3.0 out of 5.0 Friendly staff let down by poor quality facilities
I had one of the friendliest welcomes I have ever experienced from a receptionist who's name I regret I did not note. The room and hotel itself were also very pleasant. Unfortunately, that impression did not linger.
The air conditioning and WiFi did not work in either of the two rooms we booked. One room was too hot; the other too cold and neither could be adjusted. These issues persisted for the duration of our 3 night stay despite mentioning them to the receptionist the morning after arriving.
Bar service was slow but friendly enough and the restaurant was OK - we only ate there once for dinner and had breakfast once also; the cooked breakfast was warm rather than hot which was disappointing.
My biggest problem was the bed; while the selection of firm or soft pillows was great, the mattress was so soft that it was like sleeping on a sponge or bouncy castle.
I'll stick with Reading South in future !
January 16, 2016