Rated 4.0 out of 5 by 154
Rated 5.0 out of 5.0 by buddah Staff are excellent
The staff in this hotel make for a great visit. The rooms are clean but could do with a freshen up, dated furniture. As could the bathrooms, small details make big impressions. Again, can't thank the staff enough for a great visit.
August 16, 2015
Rated 1.0 out of 5.0 by Frances 51 Comftable bed
Customer service was appalling. No one seemed to know what they were doing. We were the only ones in the restaurant yet the food took a really long time to come out. I was discussed that when i complained about the noise from next door i was told that i could move into another room. This was 1.45am as far as i am concerned this is not the answer it should of been the neighbor made to move but they were left in the same room and then after about half an hour started shouting again. I went back to reception he followed me up and said i see what you mean and knocked on there door. Being told i still owed for a bill that i already had paid the night before took about 20 mins to sort out. This is really unexceptionable. I run a car club and we go up and down the country showing our cars these are long and tiring days the last thing i need is this hassle. We went back very tired. I just cannot believe to add insult i have been over charged by £100 and i am still trying to get it sorted out.
August 14, 2015
Rated 1.0 out of 5.0 by DH26 Friendly staff struggling with underinvestment
This Holiday Inn is old and run-down and we got the distinct impression that it might have been abandoned by higher management. There are signs of lack of investment in maintenance and re-furbishment everywhere we looked. Despite the friendly and helpful staff doing their best the whole stay was a bit of a let-down - having to change rooms because the air conditioning didn't work, unchanged light bulbs, a limited restaurant menu because of problems with the kitchen gas supply and, the final straw the fire alarm going off at three in the morning - no fire and no alarm broken so presumably some sort of electrical fault. We like Holiday Inns but something seems to have ghone wrong with this one.
July 24, 2015